Overnight Crisis Program Supervisor — Youth & Family Services

Senecafoa; San Jose (CA); Hybrid; USD 100,000 - 114,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Family leave

Life insurance

Paid time off

Job summary

The Crisis Program Supervisor at Seneca Family of Agencies is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. This role models Seneca’s direct care approach.

Responsibilities include supervising staff, leading hiring and performance management, and ensuring safety planning and crisis response.

Qualifications

• Master’s degree in social work or related field OR Bachelor’s degree with 3 years of direct services experience.
• Strong writing, organizational, presentation and computer skills.
• Ability to work in a multi-disciplinary team.
• Supervisory experience preferred.
• Must be at least 21 years old.
• TB test clearance, fingerprinting clearance, and any state/federal licensing or certification requirements.
• Own vehicle, valid driver’s license, clean driving record

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Partner with the management team on staff training, retention, and continuous program improvement initiatives
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operations

Skills

Supervisory experience

Strong writing

Organizational skills

Presentation skills

Collaboration

Computer skills

Education

Master’s degree in social work

Bachelor’s degree + 3 years direct services experience

Job description

The Crisis Program Supervisor at Seneca Family of Agencies is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. This role models Seneca’s direct care approach.

Responsibilities include supervising staff, leading hiring and performance management, and ensuring safety planning and crisis response.