Overnight Concierge (Th - Sat) - Senior Living

Discovery Senior Living; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Paid time off and holidays

Health, dental, vision, life and other

401(k) with employer match

Early wage access

Job summary

Discovery Senior Living's Conservatory at North Austin is seeking an Overnight Concierge to welcome residents and guests, answer calls, manage front desk, and support daily operations during a night shift.

The role requires a high school diploma, strong English communication, and customer service experience; bilingual is a plus. Work hours are Thursday through Saturday, 10:30pm–7:30am, with PRN hours. Compensation is $18–$19 per hour.

Qualifications

• High school diploma or GED required.
• Articulate English communication; bilingual (Spanish) is desirable.
• Experience with multi-line phones, computers, copy machine, and Keytrak.
• 2+ years of customer service experience; senior living experience preferred.
• Polite, helpful, articulate, responsible and dependable.

Responsibilities

• Carries out telephone answering and reception duties.
• Greets residents, visitors, guests and vendors and answers inquiries.
• Distributes communications and prepares meal tickets for guests.
• Assists residents with activity sign-ups and events.
• Maintains front desk, lobby area and desk organization.
• Supports Business Office Director and other department Directors.

Skills

Customer service

Multi-line phones

English proficiency

Spanish (desirable)

Education

High School Diploma

Tools

Keytrak device

Copier

Computer literacy

Job description

• Location: 14320 Tandem Blvd, Austin, TX 78728

Overnight Concierge - Full Time - Independent Senior Living

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Discover Your Purpose at the Conservatory at North Austin

As Concierge, you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day. As the Concierge, you serve as the first point of contact for residents, families, guests, and team members. You help ensure smooth daily operations by managing communications, supporting resident services, and maintaining a warm, organized, and professional front‑desk environment.

Position Highlights

• Status: Full Time
• Schedule: Thursday - Saturday; 10:30pm - 7:30am; additional hours PRN
• Location: 14320 Tandem Blvd, Austin, TX 78728
• Rate of Pay: $18 - $19/hour

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets Residents, Visitors, Guests and Vendors. Answers inquiries and gives directions.
• Copies, collates documents for department Directors.
• Distributes handouts, calendars & other communications to Resident cubbies.
• Prepares meal tickets for family, visitors & guests.
• Assists Residents with sign‑ups for Activities, Outings and Events.
• Assists Resisents with Work Orders for Maintenance & Housekeeping.
• Assists Residents with Meal Orders (Pick‑Up/Take‑Out and Room Service delivery.)
• Updates the Resident Phone List, Resident Emergency Contacts & Caregiver information.
• Organizes & distributes packages & other deliveries to Residents & staff.
• Responds to Resident Emergency Pendant pushes; initiates 911/EMS when needed.
• Maintains and keeps desk and lobby entry area neat and organized.
• Maintains adherence to all company policies and established operating policies and procedures.
• Assists and supports the Business Office Director and other department Directors.
• Direct Report to the Business Office Director.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Must communicate articulately in English. Bilingual (Spanish) is desireable, but not required.
• Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology.
• 2+ years of customer service experience required, Senior Living experience highly preferred.
• Polite, helpful, articulate, responsible, and dependable.

Benefits

Professional Reference are required.

In addition to a rewarding career and competitive wage, Discovery offers a comprehensive benefit package.

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Employee Assistance Program

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never‑ending supply of new energy to our business and our culture. That energy translates to other far‑reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state‑mandated and/or federally required background screenings, which may include criminal history checks, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.