Overnight Concierge – Monday 12am-8am

The Bristal Assisted Living; Woodcliff Lake (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

The Bristal Assisted Living in Woodcliff Lake is seeking a Concierge Greeter to create an exceptional first impression at our busy front desk and reflect the luxury hospitality of our community. You will welcome residents and guests, answer calls, relay messages, greet visitors, handle inquiries with warmth, and help keep logs up to date while assisting with basic computer tasks.

The ideal candidate will be fluent in English, have a friendly, professional demeanor, be attentive to detail, and

Qualifications

• Clear and confident speaking voice, in person and on the phone.
• Cheerful, upbeat, positive and professional demeanor.
• Attentive to details, situations and emergencies.
• Strong, patient and pleasant communication skills.
• Familiarity with MS Office (Excel, Word and Outlook) preferred.
• Fluent English in spoken and written communication.
• Respectful and polite to residents, guests and team.

Responsibilities

• Answering and redirecting incoming calls with professionalism and positivity.
• Taking accurate messages and responding to resident requests.
• Greeting visitors warmly and completing information cards.
• Responding to inquiries from residents, guests and team members in a timely manner.
• Ensuring emergencies are handled promptly and appropriately.
• Keeping front desk logs accurate and up to date.
• Performing basic computer data entry as needed.

Skills

Clear and confident speaking voice

Cheerful upbeat demeanor

Attention to details

Communication skills

MS Office familiarity

English fluency

Respectful and polite behavior

Flexible schedule

Tools

MS Office (Excel, Word, Outlook)

Job description

Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues-Sat or Sun-Thurs). Additional Responsibilities Include

• Answering and redirecting incoming calls with the utmost in professionalism and positivity
• Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents
• Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries
• Responding to all resident, guest and team member inquiries in a polite and timely fashion
• Ensuring all emergencies are handled promptly and appropriately
• Keeping the front desk sign in/ sign out logs accurate and up to date
• Performing basic computer data entry as needed

The Ideal Candidate Will Have The Following Skills/qualifications

• Clear and confident speaking voice, both in person and over the phone
• Cheerful, upbeat, positive and professional demeanor
• Must be alert and attentive to details, situation and emergencies
• Strong but patient and pleasant communication skills
• Familiarity with MS Office (Excel, Word and Outlook) preferred
• Able to communicate fluently in English, both orally and in written communications
• Must always be respectful and polite to residents, guests and fellow team members
• Must be able to work a flexible schedule