Overnight Client Service Representative

Ethos Veterinary Health; Honolulu (HI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Disability insurance

Life insurance

CE stipend

Uniform allowance

Job summary

Ethos Veterinary Health in Honolulu is seeking an Overnight Client Care Representative to welcome emergency and specialty clients during night hours. The role supports veterinarians and technicians, maintains patient records, and educates clients on services and policies.

The position offers full-time hours with night shifts, a competitive hourly wage with an overnight differential, and opportunities to contribute to Hawaii's premier veterinary care team.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.

Responsibilities

• Welcome clients and patients with professionalism and empathy.
• Serve as the first point of contact for overnight emergency and specialty clients.
• Review and maintain accurate client and patient medical records.
• Educate clients on hospital services, policies, and treatment processes.
• Answer calls, manage appointment requests, and assist with emergencies.
• Process patient admissions, discharges, and follow-up appointments.
• Prepare invoices, process payments, and maintain financial records.
• Perform general administrative duties and document management.
• Collaborate with veterinarians, technicians, and staff to ensure seamless overnight operations.

Skills

Customer service

Communication

Organization

Multitasking

Compassionate

Computer skills

Independent worker

Team collaboration

Tools

Basic computer systems

Job description

Overnight Client Care Representative

$18.00–$22.00/hour (DOE) + Overnight Shift Differential
Full-time opportunity in Honolulu, Hawaii

Available Schedules:

• Saturday–Tuesday | 7:00 PM–5:00 AM
• Wednesday–Saturday | 7:00 PM–5:00 AM

Help provide exceptional care from the very first interaction. As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the welcoming, compassionate voice guiding pet owners through emergency and specialty visits. Working closely with our medical team, you'll play a vital role in creating a positive client experience while supporting one of Hawaii's premier veterinary hospitals.

Why Join Veterinary Emergency + Referral Center of Hawaii (VERC)

At VERC, part of Ethos Veterinary Health, you'll join a collaborative team of board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands.

Our state-of-the-art hospital features advanced diagnostic capabilities including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory, allowing our teams to deliver innovative, compassionate care every day.

In Your Day-to-Day, You Will

• Welcome clients and patients with professionalism, compassion, and empathy.
• Serve as the first point of contact for emergency and specialty clients during overnight hours.
• Prepare, review, and maintain accurate client and patient medical records.
• Educate clients on hospital services, policies, and treatment processes.
• Answer incoming calls, manage appointment requests, and assist with emergency inquiries.
• Process patient admissions, discharges, and follow-up appointments.
• Accurately prepare invoices, process payments, and maintain financial records.
• Perform general administrative duties including scanning, emailing, filing, and document management.
• Collaborate closely with veterinarians, technicians, and hospital staff to ensure seamless overnight operations.
• Contribute to a positive, team-focused hospital culture.

What You Bring

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.
• Compassionate, dependable, and client-focused attitude.
• Proficiency with basic computer systems and administrative software.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A commitment to providing exceptional client service and supporting outstanding patient care.

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation plus overnight shift differential
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan and Flexible Spending Accounts (FSA)
• Paid time off (PTO)
• Continuing Education (CE) stipend and ongoing professional development opportunities
• Employee Assistance Program (EAP)
• Uniform allowance
• Career advancement opportunities within Ethos Veterinary Health

Location Highlight

Live and work in beautiful Honolulu, where world-famous beaches, year-round warm weather, and endless outdoor adventures meet an exciting career in specialty veterinary medicine. Enjoy island living while making a meaningful difference for pets and their families throughout Hawaii.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.