Overnight Building Concierge & Security Specialist

Low Income Housing Institute; Seattle (WA); On-site; USD 31,285 - 39,041; Full time

Benefits offered by this job

Vacation and sick leave

10 paid holidays and 1 floating

Employer-Paid Medical, Dental, and Vis

Employer-Paid Life and AD&D Insurance

401k offered for unionized employees (

403b offered for non-union employees

Employee Assistance Program

Travel Assistance Program

Aflac offered for all employees

Job summary

Low Income Housing Institute in Seattle seeks a Building Support Worker to handle front desk, security, and resident services at a busy property. You will monitor entrances, enforce rules, coordinate with case managers, and support a safe, clean environment while upholding confidentiality and reporting incidents promptly.

The role requires 1 year of security experience, strong problem solving and conflict resolution skills, and the ability to work with diverse populations.

Qualifications

• One year property security experience.
• Excellent problem solving and conflict resolution skills.
• Experience working with low-income people.
• Experience working with a diverse population.
• Able to read, write and communicate in English.
• Basic computer skills.

Responsibilities

• Foster a safe, clean and peaceful environment.
• Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
• Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
• Enforce house rules and guest policies.
• Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
• Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
• Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.
• Walk the perimeter of the building once an hour and each floor, as applicable.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers.
• Refer residents to case managers and other staff as appropriate.
• Respond to residents’ concerns and questions regarding the building.
• Respond and implement fire/emergency procedures, as needed.
• Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Foster a clean and safe environment.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Skills

Property security

Problem solving

Conflict resolution

Low-income experience

Diverse population experience

English

Computer skills

Job description

Low Income Housing Institute in Seattle seeks a Building Support Worker to handle front desk, security, and resident services at a busy property. You will monitor entrances, enforce rules, coordinate with case managers, and support a safe, clean environment while upholding confidentiality and reporting incidents promptly.

The role requires 1 year of security experience, strong problem solving and conflict resolution skills, and the ability to work with diverse populations.