Overnight Bilingual Customer Support Pro

Uline; Ballou (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Best-in-class facilities

Fitness center nearby

Job summary

Uline, a family-owned leader in shipping, offers an Overnight Bilingual Customer Support Specialist role in Ontario, CA. You will engage customers via phone, email and chat, providing solutions and building relationships on a night shift schedule.

Training is provided; strong problem-solving and communication skills are essential. This on-site position includes health benefits and opportunities for growth within a growing company.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Bilingual in English and Spanish; fluent in verbal and written forms.
• Customer service experience is a plus with training provided.

Responsibilities

• Process customer orders and handle inquiries using company technology.
• Respond to product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand needs and recommend Uline solutions.
• Help customers navigate the website and online ordering.

Skills

Bilingual English/Spanish

Problem solving

Listening

Communication

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping, offers an Overnight Bilingual Customer Support Specialist role in Ontario, CA. You will engage customers via phone, email and chat, providing solutions and building relationships on a night shift schedule.

Training is provided; strong problem-solving and communication skills are essential. This on-site position includes health benefits and opportunities for growth within a growing company.