Overnight Bellperson/Doorperson/Valet Attendant - Waldorf Astoria Atlanta Buckhead

Hilton; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Bell/Door/Valet Attendant to join their Guest Services Team at a prestigious Atlanta property. In this role, you will ensure exceptional guest experiences by greeting guests, transporting luggage, and providing timely assistance. This position offers a unique opportunity to be part of a dynamic team in a luxurious environment, where your contributions will enhance guest satisfaction and operational efficiency. If you are committed to delivering outstanding service and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education access

Career growth and development

Qualifications

• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity and teamwork in all actions.

Responsibilities

• Greet and escort guests to and from their accommodations.
• Transport guest luggage and respond to inquiries promptly.
• Maintain the appearance and functionality of equipment.

Skills

Guest Service

Communication Skills

Dependability

Customer Focus

Adaptability

Job description

Waldorf Astoria is looking for a Overnight Bell/Door/Valet Attendant to join the Guest Services Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

Classification: Full-Time

Shift: Overnight - must have availability to work weekdays, weekends, and holidays.

What will I be doing?

As a Overnight Bell/Door/Valet Attendant, you would be responsible for greeting guests, transporting vehicles, transferring and storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet and escort arriving and departing guests to and from their accommodations
2. Retrieve and transport guest luggage
3. Inspect guest rooms and acquaint guests with these rooms and their features
4. Respond to guest inquiries and requests in a timely, friendly and efficient manner
5. Organize and store luggage, as needed, according to guidelines
6. Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
7. Ensure messages and faxes are regularly delivered throughout the day
8. Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
9. Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
10. Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

1. Access to your pay when you need it through DailyPay
2. Medical Insurance Coverage – for you and your family
3. Mental Health Resources
4. Best-in-Class Paid Time Off (PTO)
5. Go Hilton travel discount program
6. Supportive parental leave
7. Matching 401(k)
8. Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
9. Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
10. Career growth and development
11. Team Member Resource Groups
12. Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Job: Guest Services, Operations, and Front Office

Title: Overnight Bellperson/Doorperson/Valet Attendant - Waldorf Astoria Atlanta Buckhead

Location: null

Requisition ID: HOT0BI24

EOE/AA/Disabled/Veterans