Overnight Bellperson/Doorperson/Valet Attendant - Waldorf Astoria Atlanta Buckhead

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Bell/Door/Valet Attendant to join their Guest Services Team in Atlanta. In this role, you will greet and assist guests, transport their luggage, and ensure a seamless experience during their stay. The ideal candidate will demonstrate exceptional hospitality, strong communication skills, and the ability to work collaboratively within a team. This position offers the opportunity to be part of a prestigious hotel brand renowned for its commitment to excellence in guest service. If you are passionate about creating memorable experiences and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• Strong guest service skills and a friendly demeanor are essential.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet and escort guests, ensuring a warm welcome.
• Transport luggage and respond to guest requests promptly.
• Maintain the appearance and functionality of equipment.

Skills

Guest Service

Communication Skills

Teamwork

Time Management

Job description

Job Description - Overnight Bellperson/Doorperson/Valet Attendant - Waldorf Astoria Atlanta Buckhead (HOT0BI24)

Job Number:

HOT0BI24

Work Location:

Waldorf Astoria Atlanta Buckhead, 3376 Peachtree Road NE, Atlanta, 30326

Waldorf Astoria is looking for a Overnight Bell/Door/Valet Attendant to join the Guest Services Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets, including a 3-meal restaurant, bar, and in-room dining.

Shift: Overnight - must have availability to work weekdays, weekends, and holidays.

As an Overnight Bell/Door/Valet Attendant, you would be responsible for greeting guests, transporting vehicles, transferring and storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drive property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
• Assist in the maintenance, appearance, and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us