Overnight Bellman

The Setai Hotels; Miami Beach, Northern (FL, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

The Setai Hotels in Miami Beach is seeking a Bellman to warmly greet guests, assist with luggage, and guide guests to rooms while sharing information about hotel facilities and services.

Ideal candidates will have experience in a luxury hospitality environment, exceptional guest service and communication skills, and the ability to work a flexible schedule including weekends and evenings. This is a full-time, on-site position with a focus on professional appearance and team collaboration.

Qualifications

• Previous luxury hotel or hospitality experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Must be able to stand and walk for extended periods.
• Ability to lift, push, and carry heavy luggage and equipment.
• Flexible schedule including weekends, holidays, and evening shifts.
• Must possess a positive attitude and team-oriented mindset.

Responsibilities

• Greet all guests and visitors in a warm, professional, and courteous manner.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms while providing information regarding hotel facilities, amenities, and services.
• Maintain complete knowledge of the property layout, room locations, outlets, and hotel services.
• Coordinate transportation arrangements including taxis, private car services, and valet assistance.
• Respond promptly to guest requests and ensure all requests are completed efficiently and professionally.
• Deliver packages, messages, amenities, and guest items to rooms in a timely manner.
• Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas.
• Properly tag, store, and retrieve guest luggage.
• Communicate effectively with Front Office, Concierge, Valet, Housekeeping, and other departments to ensure seamless guest service.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain Forbes Five-Star grooming and appearance standards at all times.
• Assist with additional responsibilities as assigned by management.

Skills

Guest service

Communication

Professionalism

Team oriented

Job description

Bellman Job Description
The Setai, Miami Beach
Position Summary

Essential Job Functions

• Greet all guests and visitors in a warm, professional, and courteous manner.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms while providing information regarding hotel facilities, amenities, and services.
• Maintain complete knowledge of the property layout, room locations, outlets, and hotel services.
• Coordinate transportation arrangements including taxis, private car services, and valet assistance.
• Respond promptly to guest requests and ensure all requests are completed efficiently and professionally.
• Deliver packages, messages, amenities, and guest items to rooms in a timely manner.
• Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas.
• Properly tag, store, and retrieve guest luggage.
• Communicate effectively with Front Office, Concierge, Valet, Housekeeping, and other departments to ensure seamless guest service.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain Forbes Five-Star grooming and appearance standards at all times.
• Assist with additional responsibilities as assigned by management.

Qualifications

• Previous luxury hotel or hospitality experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Must be able to stand and walk for extended periods of time.
• Ability to lift, push, and carry heavy luggage and equipment.
• Flexible schedule including weekends, holidays, and evening shifts.
• Must possess a positive attitude and team-oriented mindset.

Physical Requirements

• Ability to frequently lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and push luggage carts throughout the shift.
• Ability to work indoors and outdoors in varying weather conditions.

Grooming & Appearance

Employees must maintain a polished and professional appearance in accordance with The Setai grooming and uniform standards at all times.
The hotel is not able to assist candidates in obtaining work authorization documents.

This is a non-management position
This is a full time position

Personal Information

• First name
• Last name
• Email
• Address
• City
• State
• Phone number

Attachments

• Attach your Resume
• Attach Dropbox
• Paste
• Attach a Cover letter
• Attach Dropbox

Other Information

• Can you show proof of your legal right to work in the United States? Yes No
• Are you able to work holidays, weekends, days and evenings? Yes No
• Are you able to stand (without leaning) and walk for an entire shift - when not on break? Yes No
• Are you able to effectively communicate in English without using any slang or jargon? Yes No
• Are you extremely well spoken in English and any other language? Yes No
• Are you able to demonstrate exceptional etiquette as required for this position? Yes No
• Do you have any visible tattoos or piercings? - One piercing per ear for women is permissible.? Yes No
• Can you pass a mandatory background check and submit to a drug test? Yes No
• How did you hear about this position?
• Have you worked as a door person in a luxury hotel before?
• Please list the most recent four or five star hotel you have worked at.
• In five words (or less) explain why the door person position is so important
• What is the most important part of the door person uniform?