Overnight Bell Attendant - JW Marriott Desert Springs Resort & Spa

Towne Park, LLC.; Palm Desert (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

The Bell Attendant at Towne Park provides hospitality services to hotel guests in a friendly, efficient manner, assisting with luggage during arrival and departure.

Daily responsibilities include greeting guests, helping with directions and local information, and ensuring luggage is handled safely; the role requires excellent English and a courteous demeanor. Hourly pay is $16.90 with tips, schedule evenings and weekends.

Qualifications

• High school diploma or GED.
• Valid driver’s license or within commutable distance.
• Wheelchair Safety Training course supplied by Towne Park.

Responsibilities

• Maintain a pleasant, professional demeanor with guests; greet by name and follow Towne Park etiquette.
• Assist guests with luggage during arrival and departure and deliver items as needed.
• Open doors, provide directions and assist with taxis and local information.
• Tag and transport bags safely to storage or designated areas.

Skills

Customer service

Guest relations

English reading/writing

Time management

Safety awareness

Education

High school diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departureexperience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. Fornearly 40years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visitwww.towne.comand follow us onLinkedIn.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16.90 per hour plus tips.

Work Schedule: The work schedule for this position is 10:31 PM to 6:30 AM, 5 days per week, weekends a must.

Benefits:

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.


• Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.-20%


• Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.-15%


• Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.-30%


• Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.-15%


• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.-10%


• Completes all tasks in a timely manner as instructed by the Account Manager-10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)


• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

• One to three months related experience and/or training

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.

Skills:

• Must be able to read and write standard English language


• Must be able to read and comprehend simple instructions, short correspondence and memos


• Must be able to write simple correspondence


• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization


• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money


• Ability to understand 24 hour and military time systems


• Ability to understand rates applicable to time passed

SCOPE

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel