Hotel Bell Attendant - JW Marriott Galleria

Towne; Houston (TX); On-site; USD 12,000 - 18,000; Full time

Job summary

Towne Park in Houston is seeking a Bell Attendant who delivers exceptional hospitality to guests in a friendly, efficient manner. You will assist guests with luggage during arrival and departure, greet guests by name when possible, and contribute to a polished guest experience at the hotel.

You will open vehicle and hotel doors, provide directions, arrange taxis, and share information about local attractions and meeting facilities.

Qualifications

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees.

Responsibilities

• Provide excellent hospitality services to guests in a friendly and efficient manner.
• Assist guests with luggage during arrival and departure.
• Open doors and assist with directions, taxis, and reservations.
• Maintain knowledge of hotel facilities and local attractions.
• Ensure cleanliness and order of the guest services area.

Skills

Customer service

English literacy

Cash handling

Basic math

Guest relations

Communication

Education

High school diploma or GED

Wheelchair Safety Training

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11 per hour plus cash tips daily.

Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview. Open Availability is recommended.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
• Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
• Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
• Completes all tasks in a timely manner as instructed by the Account Manager

Education

• High school diploma or general education degree (GED)

Required Licensure, Certification, Etc.

• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience

• One to three months related experience and/or training

Knowledge

• Knowledge of principles and processes for providing customer and personal services.

Skills

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed