Overnight Bell Attendant - JW Marriott Desert Springs Resort & Spa

Towne Park LLC; Palm Desert (CA); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Accident insurance

Telemedicine

401k plan

Résumé du poste

Towne Park LLC seeks a Bell Attendant in Palm Desert, CA to deliver friendly, efficient guest service and assist with luggage during arrivals and departures. You will engage guests warmly, manage directions, and ensure smooth operations across hotel front areas.

Requirements include a high school diploma or GED, a valid driver’s license, and basic math/English skills. Schedule is overnight, five days a week, with weekends; pay is $16.90/hour plus tips with benefits eligibility.

Qualifications

• High school diploma or GED required.
• Must hold a valid driver’s license.
• Complete Wheelchair Safety Training per Towne Park.
• 1–3 months related experience or training.
• Knowledge of customer service principles and processes.
• Ability to read/write English and perform basic math.

Responsabilités

• Provide exceptional hospitality to guests in a friendly and efficient manner.
• Assist guests with luggage during arrival and departure.
• Maintain professional demeanor with guests and co-workers.
• Follow Towne Park etiquette and standard operating procedures.

Connaissances

Customer service

English literacy

Time basics

Formation

High school diploma

GED

Description du poste

About Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

The hourly base pay range for this position is $16.90 per hour plus tips.

Work Schedule: The work schedule for this position is 10:31 PM to 6:30 AM, 5 days per week, weekends a must.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Essential Functions

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
• -20% Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
• -15% Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
• -30% Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
• -15% Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
• -10% Completes all tasks in a timely manner as instructed by the Account Manager.
• -10% The total amount of time for all functions of the job - 100%.

Qualifications

• Education: High school diploma or general education degree (GED) Required.
• Licensure, Certification, etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Work Experience: One to three months related experience and/or training.
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed.

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel Travel of up to 5% may be required.

About Towne

About Towne Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visitwww.towne.com and follow us on LinkedIn. Click HERE to learn more about the following: Towne is an affirmative action, equal opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.