Overnight Awake Shelter Support Specialist

Volunteers of America Northern California & Northern Nevada, Inc.; Sparks (NV); On-site; USD 24,000 - 35,000; Full time

Job summary

Volunteers of America Northern California & Northern Nevada, Inc. is seeking an Overnight Support Staff member for Our Place Women's Shelter in Sparks, NV. The role focuses on compassionate, nonjudgmental assistance to residents, maintaining safety and program standards.

Responsibilities include coordinating meals, managing daily routines, and providing awake shift coverage while upholding confidentiality and ethical guidelines. CPR/First Aid training within 90 days is required.

Qualifications

• Teamwork skills
• Oral and written communication
• Ability to de-escalate crisis situations and assist residents and staff in emergency situations
• Organizational skills
• Analytical and decision-making ability
• Requires CPR and First Aid training within ninety (90) days of employment

Responsibilities

• Explain program rules and facilitate participant observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide awake shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety and sanitation checks during designated periods.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks, such as laundry, cleaning services or plunging the toilet.
• Respond to all participant questions and concerns.
• Maintain clear, thorough, routine communication with all participants.
• May perform other duties as assigned.
• Coordinate and inventory participant property brought into the Campus.
• Provide participant property as requested.
• Manage the storage of discarded or left property in alignment with the property policy.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.

Skills

Teamwork skills

Oral and written communication

Crisis de-escalation

Organizational skills

Analytical and decision-making

Education

CPR and First Aid certification

Job description

Volunteers of America Northern California & Northern Nevada, Inc. is seeking an Overnight Support Staff member for Our Place Women's Shelter in Sparks, NV. The role focuses on compassionate, nonjudgmental assistance to residents, maintaining safety and program standards.

Responsibilities include coordinating meals, managing daily routines, and providing awake shift coverage while upholding confidentiality and ethical guidelines. CPR/First Aid training within 90 days is required.