Overnight Aisles Online Shopper (18+)

Hy-Vee, Inc.; Ankeny (IA); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Hy-Vee, Inc. seeks an Aisles Online Shopper to accurately select and prepare online grocery orders for customer pickup. The role emphasizes quality, speed, and friendly service within a fast-paced retail environment.

Responsibilities include order selection across departments, temperature-controlled handling, POS transactions, and light assistive duties to ensure on-time fulfillment and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate clearly and professionally with customers and store personnel.
• Strong eye for freshness and accuracy across all departments.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store.
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Ensure products maintain proper temperature throughout the fulfillment process.
• Place gathered orders in storage at the proper temperature and retrieve them prior to the customer's arrival.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products for customers upon request or when items are unavailable.
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Attention to detail

Multitasking

Communication

Independence

Education

High school diploma or equivalent

Tools

POS system

Job description

Hy-Vee, Inc. seeks an Aisles Online Shopper to accurately select and prepare online grocery orders for customer pickup. The role emphasizes quality, speed, and friendly service within a fast-paced retail environment.

Responsibilities include order selection across departments, temperature-controlled handling, POS transactions, and light assistive duties to ensure on-time fulfillment and customer satisfaction.