Online Aisles Shopper — Fast-Paced Customer Service

Hy-Vee, Inc.; Ashwaubenon (WI); On-site; USD 17,000 - 23,000; Part time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Shopper to accurately select groceries for online orders and ensure quality from all departments. You will greet customers, assist with needs, and maintain temperature control during fulfillment.

Work is in a fast-paced retail environment where accuracy, speed, and friendly service matter. No two shifts are identical, and you’ll support team members while upholding Hy-Vee's standards and safety guidelines.

Qualifications

• High school diploma or equivalent preferred.
• Experience delivering strong customer service in a fast-paced environment.
• Ability to follow directions and maintain accuracy in order selection.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store.
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Ensure products maintain proper temperature throughout the entire fulfillment process.
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products for customers upon request or when items are unavailable.
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Attention to detail

Independent work

Multitasking

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Hy-Vee, Inc. is seeking an Aisles Online Shopper to accurately select groceries for online orders and ensure quality from all departments. You will greet customers, assist with needs, and maintain temperature control during fulfillment.

Work is in a fast-paced retail environment where accuracy, speed, and friendly service matter. No two shifts are identical, and you’ll support team members while upholding Hy-Vee's standards and safety guidelines.