Outside Services Supervisor

Troon; Florida; On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Time Off

Job summary

Legends Golf & Country Club in Clermont, FL is seeking a full-time Outside Services Supervisor to lead 15–20 staff across cart attendants, range staff, and related operations. This role supports member and guest experiences through strong service, equipment upkeep, SOP development, and collaboration with the Golf Professional team.

As part of Troon, you will contribute to a global leader in golf and community management, with opportunities to grow within a renowned private club environment in

Qualifications

• 3-5 years of experience in golf operations or outside services within private clubs or high-end resorts.
• Leadership skills to train, motivate, and lead a service-oriented team.
• Strong commitment to member and guest experiences.
• Solid understanding of outside golf services, including cart fleet maintenance and practice facility operations.
• Excellent verbal communication skills.
• Able to stand, walk, and lift up to 50 lbs; outdoor conditions.

Responsibilities

• Recruit, train, schedule, and manage a team of 15-20 outside services staff.
• Oversee all outside golf operations and ensure a welcoming, efficient experience for members and guests.
• Maintain golf cart fleet and other equipment in optimal condition.
• Manage daily setup, maintenance, and breakdown of driving range and practice facilities.
• Assist with tournament and event setup and coordination with Golf Shop and Agronomy Team.
• Manage inventory and uniforms; coordinate with Merchandise Manager for orders.
• Design and implement SOPs for outside services and ensure staff training.
• Collaborate with Head Golf Professional, First Assistant Professional, and Agronomy Team.

Skills

Team Leadership

Customer Service

Golf Operations

SOP Development

Cross-Department Collaboration

Communication

Problem Solving

Training & Scheduling

Tools

Golf Cart Fleet Maintenance

Job description

Legends Golf and CC
Clermont, FL 34711, USA

Description

Legends Golf & Country Club, located in Clermont, FL, is pleased to announce an excellent career opportunity for a full-time Outside Services Supervisor! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Compensation:

$18.00 per hour

Key Responsibilities:

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet Pine Canyon’s standards of courtesy and professionalism.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming, efficient experience for members and guests from arrival to departure. Provide high-level customer service, exceeding Pine Canyon’s standards of excellence.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee all other outside services equipment and keep facilities to Pine Canyon's uncompromising cleanliness levels.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed to ensure smooth operation.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate with the Merchandise Manager for uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for all aspects of outside services, including arrival and departure processes, and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth and aligned operations. Communicate any staffing issues or needs promptly to relevant supervisors.

Personal Attributes:

• Integrity: Demonstrates honesty and transparency, upholding standards with every interaction.
• Fun & Positivity: Brings a friendly, upbeat attitude to the team, creating an environment that reflects welcoming culture.
• Open Communication: Maintains open, clear communication with team members, members, and guests, ensuring everyone feels informed and valued.
• Unity & Team Spirit: Fosters a collaborative team environment, supporting each team member in achieving a seamless member and guest experience.
• Passion for Service: Embodies a deep commitment to serving others, consistently going above and beyond to meet members' needs.
• Commitment to Excellence: Holds high standards for personal and team performance, always striving to exceed expectations.
• Innovation & Initiative: Embraces new ideas and solutions, proactively seeking ways to enhance the member experience and improve outside services operations.

Qualifications:

Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.

Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team.

Customer Service: Strong commitment to providing outstanding member and guest experiences.

Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management.

Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively.

Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.