Outside Service Technician

Hydrotech, Inc.; Louisville (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

Hydrotech, Inc. is seeking an Outside Service Technician to perform field service on various hydraulic systems and components. The role involves troubleshooting, repairing equipment, and providing exceptional customer service. Candidates should have a strong background in hydraulics, a valid driver's license, and an aptitude for problem-solving. This full-time position offers opportunities for professional growth in a dynamic work environment.

Qualifications

• Must possess a valid driver’s license with no recent moving violations.
• Ability to lift up to 50 lbs when required.
• Ability to perform diagnostics on hydraulic and mechanical systems.

Responsibilities

• Perform service calls to troubleshoot hydraulic systems.
• Service and repair hydraulic components like pumps and valves.
• Provide customers with detailed service call reports.

Skills

Knowledge of hydraulics

Ability to read schematics

Problem-solving skills

Interpersonal skills

Education

High school diploma or GED

Trade school certificate

Tools

Basic hand tools

Power and pneumatic tools

Diagnostic equipment

Job description

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JOB PURPOSE or JOB SUMMARY:

Perform duties with minimum or no supervision in the field on various types of equipment with the ability to apply troubleshooting techniques and determine repairs necessary to complete the customer’s requested scope of work. The technician performs service calls at a customer’s facility to troubleshoot hydraulic systems, electrical systems and components using various types of diagnostic equipment. Also, services and repairs various types of hydraulic components and systems including but not limited to pumps, motors, directional valves, proportional valves, and cylinders.

Description

JOB PURPOSE or JOB SUMMARY:

Perform duties with minimum or no supervision in the field on various types of equipment with the ability to apply troubleshooting techniques and determine repairs necessary to complete the customer’s requested scope of work. The technician performs service calls at a customer’s facility to troubleshoot hydraulic systems, electrical systems and components using various types of diagnostic equipment. Also, services and repairs various types of hydraulic components and systems including but not limited to pumps, motors, directional valves, proportional valves, and cylinders.

Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

ESSENTIAL DUTIES And RESPONSIBILITIES

Service Calls

• Secure equipment, information, supplies, and tools deemed necessary to complete the customer’s requested scope of work.
• Track and record travel time to and from customer’s facility as well as time spent at customer’s facility.
• Drive company service vehicle to customer’s facility.
• Diagnose/troubleshoot hydraulic, mechanical, and electrical systems.
• Diagnose/troubleshoot problems using electrical and hydraulic schematics.
• Diagnose/troubleshoot problems with electronic controls, both analog and digital.
• Inspect and repair components at customer’s facility when applicable.
• Provide customer with service call report once the service call is completed.
• Debrief and provide service call report to service manager(s).
• Return all tools and un-used supplies to storage locations when applicable.
  
  

Inspect and Repair Hydraulic Systems and Components

• Inspect components such as complete systems, pumps, valves, motors, electrical equipment, and cylinders sent in by a customer to be repaired.
• Diagnose and troubleshoot problems using electrical and hydraulic schematics when applicable.
• Diagnose and troubleshoot problems with electronic controls, both analog and digital when applicable.
• Provide a detailed failure analysis along with pictures when possible.
• Provide a list of components and services needed to complete the repair.
• After the repair is approved by the customer, cleaning, lapping, polishing and other various duties to prepare the component for assembly.
• Complete assembly of the component to factory specifications when applicable.
• Testing of the repaired component to factory specifications utilizing various test stands, meters, gauges, and data acquisition equipment when applicable.
• Provide test data in various forms including test sheets and graphs.
  
  

Clerical/General Administrative

• Respond to routine emails, phone calls, etc.
• Make copies, print documents, etc.
• File paperwork
  
  

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies

• Knowledge of hydraulics and pneumatics.
• Ability to read hydraulic and electrical schematics.
• General knowledge of estimating time and materials needed to complete the requested scope of work.
• Ability to move or transfer products with an overhead crane.
• Use of basic hand tools.
• Use of pneumatic tools and power tools.
• Use of a digital voltmeter for the purposes of troubleshooting.
• Use of calipers and other devices for measuring.
• High degree of interpersonal skills with excellent written and oral communication skills.
• Must possess the personal discipline to establish the proper image as a representative of Hydrotech with the ability to meet and work with the customer in a professional manner.
  
  

Physical And Mental Demands

• Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames.
• Ability to lift 50lbs. when required.
• Ability to speak to and hear employees/clients via phone or in person.
• Body motor skills sufficient to enable incumbent to move around a shop or production environment.
• Use chemicals with PPE, adhesives, solvents, lubricants, epoxies, paints, and inks as required.
• Additional Mental Requirements: compare, decide, problem solve, analyze, and interpret.
  
  

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working Hours/Environment

• Work hours average 40 per week; may require additional hours including evening and weekends depending on business needs.
• Standard work hours for the service department are Monday through Friday, 7am – 4pm.
• Work typically performed in an indoor shop environment.
  
  

Tools and Equipment Used

• Basic hand tools including but not limited to allen wrenches, adjustable wrenches, box end wrenches, screw drivers, hammers, sockets, and ratchet wrenches.
• Power and pneumatic tools including but not limit to angle grinders, die grinders, air drills, air chisels, Impact wrenches, torque multipliers, torches, band saw, electric drill, circular saw, cranes, and forklift.
• Various diagnostic equipment, test stands and test fixtures.
  
  

Travel

• Significant - up to 100% of the time. Local travel based on customer needs.
  
  

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Requirements

• High school diploma, trade school certificate or General Education Degree (GED).
• Valid Driver’s license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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