Outside Service Technician

ZipRecruiter; Gig Harbor (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Ashley Furniture as an Outside Service Technician, where you'll be responsible for repairing furniture and ensuring customer satisfaction. Enjoy competitive pay, profit sharing, and comprehensive benefits while being part of a family-oriented company focused on growth and excellence.

Benefits

Health benefits

401(k)

Paid vacation

Profit sharing

Qualifications

• Ability to perform furniture repairs with minimal guidance.
• General understanding of repair techniques and safety regulations.
• Strong communication skills to work with customers and team members.

Responsibilities

• Repair various types of furniture with a customer-centric approach.
• Document and report on repair process and product damages.
• Assist other technicians and maintain a clean work area.

Skills

Furniture repair

Customer service

Attention to detail

Job description

Job Description

Outside Service Technician

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The Outside Service Technician role is primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniture purchased in customers’ homes. It is critical to have a customer centric mindset as your service is direct to the customer and our goal is to always give our customers a world class experience.

Responsibilities:

• Repairs with little guidance on all product types.




• Completes all repair types of entry level with additional skills requirements.




• Performs minor repair on top of surface of case pieces and tables.




• Performs solid paper/side refinishes.




• Performs small corner damages that requires rebuild.




• Has general understanding of spray booth set up and use.




• Performs advance replacement part repairs.




• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.




• Helps to inspect damaged product and conveys if it can be repaired to like new conditions.




• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.




• Documents and follows through on reoccurring product damages.




• Assists other technicians.




• Accurately reports situations that occur when repairs can not be completed.




• Must be able to assess damages to determine the most efficient way to repair them.




• Identifies damage, loss or surplus of goods and materials stored in the warehouse.




• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.




• Complies with safety regulations and maintains clean and orderly work areas.




• Maintains proper safety usage of all products that are used within the department.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Compensation: This position pays an hourly rate of $20.00 - $24.00

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/, Flexible Spending Accounts, 401(k), Paid Holidays, 40 hours paid vacation and accrual Washington Paid Sick Leave 1 hour for every 40 hours worked up to 52 hours. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

Ashley values its and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.