Outside Sales Pro Services Specialist )Bilingual - English/Spanish Preferred)

Floor & Decor; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

401k with discretionary company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life and other Insurance Plans

Job summary

A leading retail store is seeking an Outside Sales Pro Services Specialist to support professional customers in the hard surface flooring sector. This full-time position requires strong communication skills and retail experience, particularly in contractor sales. Responsibilities include executing customer support strategies and collaborating with store teams. Bilingual candidates preferred. Benefits include bonus opportunities and career advancements.

Qualifications

• Experience in retail or wholesale contractor sales, service, supply, or professional installation.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasional travel with the Pro Services Manager to customer and PRO job sites.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Collaborate with the Store Team to identify PROs in our Store.
• Assist PROs to sign up for the PRO Premier Rewards Program.

Skills

Strong written and verbal communication

Salesforce / CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Overview

Outside Sales Pro Services Specialist (Bilingual - English/Spanish Preferred). Floor & Decor seeks to be the one-stop destination for professional clients (PRO customers) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers to earn their trust and help grow their business. This role reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade-area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Maintain excellent customer service skills and be results oriented.
• Display strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasionally travel with the Pro Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional related duties as necessary to achieve business objectives.

Working Conditions

• This position is hourly and may include hours exceeding eight per day.
• May require travel up to 20%.
• Occasional exposure to a warehouse environment and moving vehicles. Noise level is typically moderate to noisy.
• Medium work: exert 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds constantly to lift, carry, push, pull, or move objects. Ability to maneuver and use hands and fingers; may stand, walk, reach, climb, balance, kneel, crouch or crawl as needed.

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement and is subject to change by the employer at its sole discretion.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail