Outside Sales Account Manager, Midwest

Rapid Response Monitoring; Michigan; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Salary increases

Medical/dental/vision + 401k

Paid vacation & sick leave

Wellness program

Advancement opportunities

National impact

Job summary

Rapid Response Monitoring seeks an experienced sales professional to expand our multistate customer base. You will promote our security products and services, conduct demonstrations, and develop new business in an assigned region with a focus on outstanding client service.

The role involves coordinating with the Director of Sales and other departments to resolve issues, maintain relationships, and drive regional growth. A strong background in security or telecom sales is preferred.

Qualifications

• Proficient knowledge of Triangulum AI™, IRIS, video platforms, Answering Service, GPS portals, Data Entry Workflow, and dealer interfaces.
• In depth knowledge of Microsoft computer systems and office software.
• Must be able to fluently communicate in English with good grammar and spelling.
• Marketing or Communications background/education a plus.
• Filing experience and confidentiality practices are essential.

Responsibilities

• Make sales calls within a multistate territory to develop new business and ensure high quality customer service to current clients.
• Explain to clients and leads the full range of company services and products available.
• Develop new business in assigned region and respond to client needs accordingly.
• Conduct demonstrations and presentations to existing and prospective customers/dealers.
• Organize customer/dealer events, trainings, tours, and trade shows as needed.
• Prepare quotes, budgets, reports, and maintain client interactions records.
• Collaborate with Sales & Marketing to maintain efficient office procedures and routines.
• Serve as liaison between departments regarding customer/dealer issues and needs.
• Provide recommendations for sales guides, brochures, and data sheets.
• Stay informed of market conditions, product innovations, and competitors.
• Maintain up-to-date inventory of marketing and demonstration materials.
• Maintain business expense records and weekly reimbursements.

Skills

Triangulum AI

IRIS

Video Platforms

GPS portals

Data Entry Workflow

Zoho CRM

Education

Bachelor’s Degree

Tools

Zoho CRM

Triangulum AI

Job description

Career Opportunities with Rapid Response Monitoring

Location

This position is based in the Midwest region.

Job Summary

Responsible for selling Company product lines and services, developing new business and maintaining assigned customers/dealers. Cultivates additional customers in an assigned geographical area, contributing to and supporting regional goals and plans, products and service developments. Works as assigned to meet other department/Company objectives. Sells and promotes products and services of the Company within a specific, assigned parameter which may include relocating to the state of California. Works with the Director of Sales to resolve customer issues and promote the Company’s positive image/status in the security industry and with current potential customers.

Salary Range

$90,000 - $120,000 per year, based on experience

Responsibilities

• Make sales calls within a multistate territory to develop new business and ensure high quality customer service to current clients
• Ensure our current clients as well as qualified leads have a full understanding of company services and products available to them
• Develop new business in assigned region while communicating effectively with our current client base and responding to their needs accordingly.
• Conducts demonstrations and presentations to existing and prospective customers/dealers.
• Organizes and participates in customer/dealer and industry symposiums, trainings, facility tours, conventions, association meetings, exhibitions, trade shows and etc. as required or as may benefit the Company’s relations and business development.
• Perform administrative duties, such as researching client business needs; preparing sales budgets and quotes; generating and analyzing reports; and recording client interactions
• Collaborate with other Sales and Marketing personnel to establish and maintain efficient office procedures and practices and routines.
• Acts as a liaison between all departments regarding customer/dealer issues and needs.
• Advises the departments of customer/dealer complaints, seeing that appropriate actions are taken to reach a satisfactory resolution. Reports to the customer/dealer the actions taken to correct issues and complaints.
• Submits recommendations to the Director of Sales regarding needs for sales guides, brochures, technical data, service description sheets and etc.
• Engages in continuous self-development through formal or other educational activities, including but not limited to seminars, workshops, certification sessions, licensing, or independent study to improve personal knowledge of the security industry, its regulations and applications, etc.
• Performs other related duties to the Sales & Marketing Department’s function as assigned by the Director of Sales that shall be beneficial to the Company, customers/dealers, and the promotion and development of new business.
• Stay informed of market conditions; product innovations; and competitors’ products, prices and services
• Required to maintain an up-to-date and accurate inventory of marketing and demonstration products of/for all Rapid Response marketing and sales materials as may be required for distribution to current and potential customers/dealers.
• Responsible for maintaining business expense records and weekly submission of company reimbursable expenses in compliance with Rapid Response Monitoring expense/accounting policies.

Knowledge, Skills and Abilities

• Proficient knowledge of Triangulum AI™, IRIS, all Video Platforms, Answering Service, GPS portals, Data Entry Workflow, and all Rapid Response dealer interface portals.
• In depth knowledge of Microsoft computer systems, software, with the ability to adequately operate a computer/word processing equipment and all other general office equipment.
• Must be able to fluently communicate in English with a working knowledge of grammar and spelling required.
• Any Marketing or Communications background/education a plus.
• Filing experience and the understanding/ability to maintain practices of top-level confidentiality a must.

Qualifications

• Bachelor’s Degree
• Three to five years of sales experience preferably in the security industry and/or telecommunications and/or electronic monitoring.
• Certification Required
  • Must be eligible for/acquire SIA Certification
  • Must be eligible for/acquire Department of Defense Clearance of SECRET.
  • Must be eligible for/acquire NYC Fire Certification
  • Must be eligible for/acquire Commonwealth of Virginia Certification
  • Ability/eligibility to be certified in all 50 states

Equipment Used

• Operates standard office equipment with emphasis on PC/Microsoft Office Suite, Zoho CRM, and Company’s Triangulum AI software. Responsible for the physical condition, maintenance and effective utilization of assigned company owned equipment including, but not limited to computer systems and peripherals, cellular telephone, demonstration kits, and vehicles assigned or rented by the Company for business use. Required to maintain daily mileage and maintenance logs for assigned/used vehicles as related to business use.

What awaits you at Rapid Response

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/ . Rapid Response is an Equal Opportunity Employer.