Outside Sales

New Life Delivery Service; Dallas (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

New Life Delivery Service is seeking an Outside Sales Representative to grow the customer base and drive profitability through strategic territory development. You’ll manage relationships, present product knowledge, and identify opportunities for additional parts and services.

The role emphasizes field sales, product knowledge, and customer service excellence, with a compensation package that includes base salary plus commission.

Qualifications

• High School Diploma or GED required.
• Associate/Bachelor’s degree or 3–5 years sales experience required.
• Proficient in Microsoft Office with basic Excel skills.
• ERP or sales automation tools experience preferred.
• Proven ability to build and maintain customer accounts.
• Excellent verbal and written communication skills.
• Strong analytical, time management and listening skills.

Responsibilities

• Acquire new customers and establish new accounts.
• Maximize sales and gross profit within a defined territory.
• Identify opportunities of customer’s future needs to drive sales.
• Leverage sales force automation tools to identify opportunities within accounts.
• Communicate opportunities and challenges to management.
• Advise customers and answer questions about products, prices, availability, and features.
• Maintain communication with customers in person, by phone and email.
• Engage with customers to determine immediate and long‑term needs.
• Build customer accounts through open and interactive communication.
• Handle customer complaints and provide solutions; follow up for resolution.
• Assign and distribute driver territory deliveries to ensure on‑time deliveries.

Skills

Verbal communication

Written communication

Relationship building

Analytical thinking

Time management

Customer service

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Office

ERP/CRM software

Job description

Job Overview

TheOutside Sales Representativecontributes to field sales byacquiringnew customers that drive business results with minimal supervision. This role willanticipateneeds while managing the day-to-day workflow and prioritizing various projects.This role will have in-depth product knowledge and best practices of successful customer service. This roleis responsible formaximizing results by building,establishingand maintaining customer relationships to grow sales, gross profitmarginand overall profitability.

Salary: $55,000 - $65,000/annually, Commission is 2.3% of Gross Margin Dollars.

Core Functions

Product Knowledge

• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
• Suggest sale of related parts when identical replacements are not available.
• Effectively communicate features, benefits, and warranty policy information to customers.
• Learn all facets of the heavy-duty truck and trailer parts industry.

Sales Expertise

• Acquire new customers and establish new accounts.
• Maximize sales and gross profit within a defined territory and ensure sales goals are met.
• Identify opportunities of customer’s future needs to drive sales.
• Leverage sales force automation tools to identify opportunities within accounts.
• Communicate opportunities and challenges to management.

Customer Service

• Advise customers and answer questions about products, prices, availability, and product features.
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Engage with customers to determine immediate and long‑term needs.
• Build customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain on‑going liaison between New Life Parts and its customers.
• Assign and distribute driver territory deliveries to ensure on‑time deliveries to customers.

Competencies and Qualifications

• High School Diploma (or GED) required.
• Associate’s or Bachelor’s degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy‑duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
• Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
• Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
• Proven ability to make and maintain sales and customer accounts.
• Excellent verbal and written communication skills.
• Ability to provide personable and professional customer service.
• Strong analytical, critical thinking and time management skills.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.

Physical Requirements

• Must be able to lift/carry 50 lbs. infrequently.
• Prolonged periods of sitting at a desk and working on a computer.

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