Outside Property Contents Claim Representative Trainee (Bay Area)

The Travelers Indemnity Company; Walnut Creek (CA); Remote; USD 46,000 - 77,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Claims Representative. This entry-level position offers the opportunity to work remotely while engaging in meaningful tasks such as investigating and resolving property claims. Ideal candidates will possess strong communication and analytical skills, along with a customer-centric attitude. Enjoy a comprehensive benefits package from day one, including health insurance, retirement plans, and paid time off. If you're ready to embark on a rewarding career where your contributions matter, this role is perfect for you.

Benefits

Health Insurance

401(k) Matching

Student Loan Assistance

Paid Time Off

Wellness Programs

Volunteer Opportunities

Qualifications

• Bachelor’s Degree preferred or two years of customer service experience.
• High School Diploma or GED with one year of customer service experience.

Responsibilities

• Investigate and evaluate claims, maintaining compliance with standards.
• Conduct field inspections and assess damages for claims.
• Provide excellent customer service and manage multiple priorities.

Skills

Customer Service

Analytical Thinking

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, representing salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$46,400.00 - $76,600.00

Target Openings

1

What Is the Opportunity?

This position covers the San Francisco Bay, CA area, is based 100% remotely, and includes a mix of mobile work and/or work from your primary residence. It is an entry-level position requiring satisfactory completion of training to advance to Claim Professional, Outside Property content. The role involves investigating, evaluating, negotiating, and resolving claims of lesser value and complexity, maintaining compliance with standards and regulations.

What Will You Do?

• Complete required training, including online, virtual, classroom, and on-the-job components, possibly requiring travel.
• Handle 1st party property content claims with moderate to high severity and occasional moderate complexity claims.
• Conduct field inspections, including damage assessment, photographs, and estimates.
• Investigate and evaluate relevant facts to determine coverage, damages, and liability.
• Work with vendors and insureds to maximize resources and negotiate settlements.
• Establish claim and expense reserves accurately.
• Write denial letters, reservation of rights, and complex correspondence.
• Manage damages and costs using evaluation tools.
• Meet quality standards, maintain documentation, and ensure timely resolution.
• Provide excellent customer service and recognize claims requiring specialized investigation.
• Perform administrative functions and support workforce management needs.
• Mentor less experienced claim professionals.
• Participate in legal proceedings as needed.
• Contribute to team training and knowledge sharing.
• Participate in the Catastrophe Response Program, which may involve deployment for at least 16 days.
• Maintain necessary licenses and certifications, including physical ability to perform inspection duties.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of customer service or related experience.
• Ownership attitude and customer-centric approach.
• Strong communication skills, attention to detail, and ability to manage multiple priorities.
• Analytical thinking and judgment skills.
• Valid passport preferred.

What Is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health Insurance from day one.
• Retirement benefits including 401(k) matching, student loan assistance, and pension plan.
• Paid Time Off, holidays, and wellness programs.
• Volunteer and community engagement opportunities.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and inclusion. Candidates in Colorado are not required to disclose education dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position.

Learn more about our benefits at our benefits page.