Outside Property Contents Claim Representative Trainee (Bay Area)

The Travelers Indemnity Company; Sacramento (CA); Remote; USD 46,000 - 77,000; Full time

Job summary

An established industry player is seeking a motivated individual for an entry-level claims position. This role offers the opportunity to develop essential skills in claims handling while working remotely. You'll engage in investigating and resolving property claims, ensuring compliance with standards, and providing excellent customer service. The company values innovation and collaboration, offering a supportive environment where you can grow your career. With a focus on employee well-being, they provide comprehensive benefits from day one, including health insurance and 401(k) matching. If you're looking to make an impact in a rewarding field, this could be the perfect opportunity for you.

Benefits

Health Insurance

401(k) Matching

Paid Time Off

Wellness Programs

Volunteer Opportunities

Qualifications

• Entry-level position requiring training to advance to Claim Professional.
• Skills in investigating, evaluating, negotiating, and resolving claims.

Responsibilities

• Handle 1st party property content claims with moderate to high severity.
• Investigate and evaluate claims, determine coverage and damages.
• Manage claim files and ensure quality standards.

Skills

Customer Service

Analytical Thinking

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$46,400.00 - $76,600.00

Target Openings

1

What Is the Opportunity?

This position covers the San Francisco Bay, CA area and is based 100% remotely, including a combination of mobile work and/or work from your primary residence.

This is an entry-level position requiring satisfactory completion of training to advance to Claim Professional, Outside Property content. It is designed to develop skills in investigating, evaluating, negotiating, and resolving claims of lesser value and complexity. Responsibilities include providing quality claim handling throughout the claim lifecycle, maintaining compliance with standards and regulations.

What Will You Do?

• Complete required training through online, virtual, classroom, and on-the-job methods, which may require travel.
• Handle 1st party property content claims with moderate to high severity, including field inspections, damages assessment, negotiations, and settlements.
• Investigate and evaluate claims, determine coverage, damages, and liability, and work with vendors and insureds.
• Establish claim and expense reserves, negotiate claim settlements, and communicate effectively through complex correspondence.
• Manage claim files, ensure quality standards, and provide excellent customer service.
• Participate in CAT Duty, which may require deployment for at least 16 days to assist in other states.
• Maintain necessary licenses and comply with physical requirements, including climbing ladders and inspecting structures.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of related experience.
• Ownership attitude, customer focus, strong communication, attention to detail, and ability to manage multiple priorities.
• Analytical thinking and judgment skills at a basic level.
• Valid passport preferred.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.
• Valid driver's license.

What Is in It for You?

• Health insurance from day one, 401(k) matching, paid time off, wellness programs, volunteer opportunities, and more.

Employment Practices

Travelers is an equal opportunity employer, valuing diversity and inclusivity. Candidates in Colorado are not required to disclose education dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position. For more benefits information, visit our benefits page.