Outside Plant Engineer

ZipRecruiter; Savannah (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in fiber-optic internet services seeks an Outside Plant Engineer to enhance network operations. This position includes planning service activations, troubleshooting network issues, and ensuring technical compliance. Candidates should have a degree in Engineering and be skilled in network architecture, with a customer-focused approach to service. Opportunities for career growth and a supportive team dynamic await you.

Qualifications

• Strong organizational skills with proficiency in network architecture and troubleshooting methods.
• Available for after-hours, weekend, and emergency work.
• Proficient knowledge of optical networks and FTTH architecture.

Responsibilities

• Plan and execute service activations and configurations for networks.
• Conduct system tests and provide technical support for network operations.
• Manage on-call network outages and service impairments.

Skills

Project Management

Network Architecture

Customer Service

Troubleshooting

Education

Bachelor’s or Associate’s degree in Engineering

Tools

Microsoft Excel

Microsoft Word

Trouble Ticket Systems

Job description

Job DescriptionJob DescriptionA Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:
The Outside Plant Engineer is a hands-on engineering field position. The primary function is to collaborate with Construction Coordinators and Fiber Splicers to activate OLT cabinets and provide expert assistance at co-location facilities for Network Operations Center (NOC) and Tier III support. This role requires excellent customer service skills and strong technical expertise in network and FTTH devices, along with a thorough understanding of designs and configurations.

Essential Duties and Responsibilities

• Plan and execute service activations and configurations for commercial and enterprise network settings
• Perform network infrastructure tasks, including distribution construction, cable splicing, and power level verification
• Conduct system tests such as OTDR readings, optical power level, and BIP
• Provide technical support and troubleshooting for NOC and Network Engineers
• Manage firmware updates, patches, and equipment changes following change management protocols
• Collaborate with NOC, Network Engineers, and vendors on network operations and activations
• Lead plant issue resolution and implement effective troubleshooting systems
• Maintain documentation, quality standards, and OSHA compliance
• Provide 24/7 on-call support for network outages and service impairments
• Demonstrate expertise in network architecture, fiber design, and technical documentation
• Perform other duties as assigned

Job Qualifications:

• Bachelor’s or Associate’s degree in Engineering or a related technical field
• Must have comprehensive knowledge of network architecture, troubleshooting methods, splicing techniques, required documentation, and end-to-end processes
• Strong organizational and project management skills
• Proficient knowledge of optical networks and FTTH architecture
• Expertise with switches, routers, and OLTs
• Available for after-hours, weekend, and emergency work until outages are resolved
• Must maintain on-call readiness within local market area
• Must pass pre-employment background screening and driver’s record check
• Close vision, vision, depth perception, and focus adjustment ability required
• Proficient with trouble ticket systems, Microsoft Excel, and Word

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , or protected veteran status and will not be discriminated against on the basis of .

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