Outside Parts Sales

Bruckner's Truck & Equipment; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Bruckner's Truck & Equipment in Dallas is seeking a Parts Clerk to support customers by answering calls, processing orders, and accessing parts information. You will work with inventory, pricing, and substitutions while ensuring accuracy and timely delivery.

The role requires at least a high school diploma and 2 years in heavy-duty truck/auto parts, good English, and a reliable driving record. You’ll interact with customers and co-workers, maintain records, and handle warranty paperwork as

Qualifications

• High school diploma required.
• Minimum 2 years experience with heavy duty truck parts and automotive parts.
• Must read and write English.
• Must interact successfully with customers and co-workers.
• Clean driving record required.
• Maintain records, fill out call sheets weekly, report issues to Parts Manager.
• Demonstrate flexibility to handle stressful situations.

Responsibilities

• Answer customer calls and fill orders from inventory.
• Access parts information from computer and CD-ROMs, check availability, pricing and substitutions.
• Advise customers on parts replacement needs using service bulletins and vehicle updates.
• Stock necessary parts on and off outside vans and pickups.
• Check available credit before delivery of parts.
• Collect payments from past-due customers.
• Accept payment from cash or COD at delivery.
• Inspect returned parts/cores for defects before issuing credit.
• Issue credits for cores or returns after inspection.
• Research customer accounts for proper invoices to issue credits.
• Explore potential new customers for parts sales.
• Prepare warranty paperwork and return items to warranty clerk.
• Maintain vehicle cleanliness and presentation.

Skills

Customer service

Record keeping

English literacy

Team interaction

Stress management

Education

High school diploma

Tools

Inventory systems

Part catalogs

Job description

Duties/ Responsibilities:

1. 1.Answer customer’s phone calls and fills orders from inventory.
2. 2.Must be able to access parts information from computer and CD-ROM’s, check availability, pricing and substitutions.
3. 3.Be familiar with quality improvement bulletins, service bulletins, and vehicle updates or modifications to advise customers of parts replacement needs.
4. 4.Stock necessary parts on and off outside vans and pickups.
5. 5.Check available credit on customer’s account before delivery of any parts.
6. 6.Collect payment from customers that are past due.
7. 7.Accept payment from cash or C.O.D. customers at time of delivery.
8. 8.Examine returned parts or cores for any defect before issuing credit.
9. 9.Issue credit for cores or returned parts immediately after examining for defects.
10. 10.Research customer’s account for proper invoice to issue credit for returned parts or cores.
11. 11.Research for potential new customers for parts sales.
12. 12.Fill out proper paperwork for any part covered under warranty. Return paperwork and part to warranty clerk.
13. 13.Keep vehicle clean, presentable and fully maintained.

Qualifications:

High school diploma required; minimum 2 years experience with heavy duty truck parts, and automotive parts. Must be able to read and write English. Must be able to interact successfully with customers, and co-workers. Must have and maintain a clean driving record. Be able to keep good records, fill out and hand in call sheets at the end of each week, and bring any customer problems to the attention of the Parts Manager. Must have the mental flexibility to handle stressful situations.

Physical Demands:

He/ she must be able to drive long distances and be able to stay overnight 1 or more nights a week. Be able to lift 50 lbs from floor to waist high, and 25 lbs to shoulder high. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (IE: emergencies, changes in personnel, work load, rush jobs, or technological developments.)