Outside Auto Appraiser (Long Beach)

Travelers Insurance; Glendale (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking an Auto Claim Professional to join their dynamic team. This role involves inspecting and evaluating auto physical damage claims, ensuring optimal outcomes through effective negotiation and technical expertise. With a focus on customer service and collaboration, you will manage the entire claim lifecycle, from initial contact to resolution. The company offers a supportive environment with a strong emphasis on innovation and community involvement, making it an exciting opportunity for those passionate about making a difference in the insurance industry.

Benefits

Health Insurance

401(k) Match

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• 2+ years of auto appraisal experience preferred.
• Strong knowledge of auto repair and terminology.
• Ability to negotiate claims effectively.

Responsibilities

• Inspect and evaluate auto physical damage claims.
• Negotiate settlements with customers and repair facilities.
• Prepare accurate damage appraisals according to guidelines.

Skills

Auto Appraisal

Negotiation Skills

Customer Service

Analytical Thinking

Technical Knowledge of Auto Repair

Education

High School Degree or GED

Associates Degree or Bachelor’s Degree

Tools

Claims Appraisal Systems

Microsoft Excel

Microsoft Word

Job description

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by factors such as the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$62,200.00 - $102,600.00

Target Openings

What Is the Opportunity?

Under direct supervision, this position is responsible for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including personal and business insurance claims. The claim types involve basic to moderate physical damage coverages such as collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related claims. The Auto Claim Professional will handle the resolution and settlement of these claims, serving as a technical resource and providing guidance to claim staff to achieve optimal outcomes. This role is fully remote, may include mobile work, and does not involve team leadership.

What Will You Do?

1. Deliver consistent service quality throughout the claim lifecycle, including prompt contact, clear communication, expectation setting, and follow-through.
2. Manage work assignments effectively and travel to inspect vehicles or equipment as needed.
3. Scope claims using technical expertise and company resources to accurately determine claim values.
4. Establish the physical damage claim value of losses.
5. Prepare and document accurate damage appraisals and values according to regulations and guidelines.
6. Partner with the Claim Professional from investigation through recovery to ensure proper resolution.
7. Negotiate claims with customers and repair facilities to reach agreement on values and payments.
8. Determine settlement amounts for total loss claims, including coverage and deductibles.
9. Negotiate and initiate payments, including total loss and rental reimbursement.
10. Assist other lines of business with inspections and catastrophe response.
11. Track savings and referrals, review coverage, and manage the repair process when appropriate.
12. Establish and maintain claim and expense reserves.
13. Develop and update action plans and manage vehicle repairs to ensure timely resolution.
14. Communicate damage assessments post-negotiation and obtain authorization for payments.
15. Maintain necessary insurance licenses and participate in our Catastrophe Response Program, which may include deployment and extended travel.
16. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associates Degree, Bachelor’s Degree, or Technical School Degree preferred; state appraiser and claim handling licenses are also preferred.
• At least two years of auto appraisal experience preferred; prior insurance carrier experience is a plus.
• Strong technical knowledge of auto repair, terminology, and construction.
• Familiarity with claims appraisal systems and claim operations; proficiency in Windows, Excel, and Word.
• Ability to participate in Auto Catastrophe response, including extended deployment.
• Excellent negotiation skills and a customer-centric approach.
• Strong teamwork and communication skills.
• Ability to stay current on laws and regulations and pursue ongoing education.
• Basic analytical thinking, judgment, and decision-making skills.
• Intermediate auto technical knowledge and negotiation skills.

What is a Must Have?

• High School Degree or GED with at least one year of auto appraisal experience.
• Valid Driver's License.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: Dollar-for-dollar 401(k) match up to 5%, plus contributions for student loan repayment and a fully funded Pension Plan.
• Paid Time Off: Minimum of 20 days annually plus nine holidays.
• Wellness Program: Resources, discounts, and professional counseling services.
• Volunteer Encouragement: Community involvement programs, matching gifts, and volunteer rewards.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and inclusion. Candidates in Colorado are not required to disclose education dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position. For more information on our benefits, please visit our website.