Outside Auto Appraiser (Long Beach)

Travelers Canada; Diamond Bar (CA); Remote; USD 62,000 - 103,000; Full time

Job summary

An established industry player is seeking a dedicated Outside Auto Appraiser to join their dynamic team. This remote role involves inspecting and evaluating auto physical damage claims, ensuring exceptional service quality throughout the claim life cycle. You'll utilize your negotiation skills to achieve optimal outcomes while collaborating with claim professionals. The ideal candidate will have a strong technical background in auto appraisal, along with a commitment to customer satisfaction. Enjoy a comprehensive benefits package, including health insurance, a robust retirement plan, and generous paid time off. If you're ready to make a difference, this opportunity is for you!

Benefits

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• 1+ years of auto appraisal experience required.
• Strong technical background in auto repair and terminology.
• Valid Driver's License is a must.

Responsibilities

• Inspect and evaluate auto physical damage claims.
• Negotiate claim settlements with customers and repair facilities.
• Communicate effectively throughout the claim life cycle.

Skills

Auto appraisal

Negotiation

Analytical Thinking

Communication

Mathematical skills

Education

High School Degree or GED

Associates Degree or Bachelor's Degree

Technical School Degree

Tools

Claims appraisal systems

Microsoft Excel

Microsoft Word

Job description

Outside Auto Appraiser (Long Beach)

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Remote type: Remote locations CA - Diamond Bar, CA - Glendale

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R-42426

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62,200.00 - $102,600.00

Target Openings

1

What Is the Opportunity?

Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims, and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This job does not lead others.

What Will You Do?

• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, ongoing effective communication, and follow-through to achieve optimal outcomes on every file.
• Effectively manages work assignments and promptly travels to the location of vehicle/equipment. Arranges to view vehicle/equipment if not readily accessible.
• Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value using company recognized resources, estimating, and evaluation software.
• Establishes the physical damage claim value of assigned losses.
• Prepares and documents accurate vehicle/equipment damage appraisals, Actual Cash, and Replacement values according to applicable regulatory and corporate guidelines.
• Partners with the assigned Claim Professional throughout the life of the claim, from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
• Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieves agreement on value including required payments.
• For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiates payment to the customer, including total loss, rental reimbursement, etc.
• Provides all lines of business and departments with inspection assistance as needed, including Catastrophe response.
• Effectively manages work assignments and tracks savings and referrals.
• Reviews and analyzes coverage and applies policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims.
• When appropriate, conducts damage management including properly managing the repair process.
• Establishes timely and maintains appropriate claim and expense reserves.
• Develops, documents, and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution.
• Communicates claim damage assessment following negotiation of value with repair facilities.
• Obtains authorization to initiate payment to the customer/repair facility.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and ongoing continuing education credits as mandated.
• This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associates Degree, Bachelor's Degree, or Technical School Degree preferred. State appraiser and claim handling licenses (where applicable) preferred.
• Two years of auto appraisal experience preferred; prior experience with insurance carrier preferred.
• Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction preferred.
• Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
• Participates in Auto Catastrophe response, including extended deployment and unscheduled travel with minimal notice.
• Strong mathematical and negotiation skills.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Strong teamwork skills.
• Ability to remain current on jurisdictional laws and regulations, and communicate compliance requirements to other claim staff as appropriate.
• Commitment to continuous education.
• Competency Levels:
• Analytical Thinking Basic
• Judgment/Decision Making Basic
• Communication Basic
• Negotiation Intermediate
• Insurance Contract Knowledge Basic
• Principles of Investigation Basic
• Value Determination Intermediate
• Settlement Techniques Intermediate
• Auto Technical Intermediate

What is a Must Have?

• High School Degree or GED with a minimum of one year auto appraisal experience required.
• Valid Driver's License.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit here.