Outreach Specialist- WIN

NADAP Inc.; Town of Hempstead (NY); On-site; USD 44,000 - 59,000; Full time

Job summary

NADAP Inc. is seeking an Outreach Coordinator for the WIN program to build and maintain treatment/referral partnerships across Nassau County. You will conduct presentations, screen and enroll clients, and coordinate with the Job Developer and Vocational Case Manager to move participants toward employment readiness.

The role requires strong communication, organization, and travel to multiple locations. A Spanish-speaking candidate is preferred, with a HS diploma and at least 1 year in employment

Qualifications

• High School Diploma required with at least 1 year related work experience in employment services.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills, Excellent organizational skills, Effective problem solving and interpersonal skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Bilingual in Spanish preferred.

Responsibilities

• Identify new partners and maintain existing ones to increase program referrals and intakes.
• Educate clients, community organizations, and substance use treatment programs about NADAP’s services through in person, phone and email outreach.
• Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month.
• Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
• Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities.
• Maintain detailed, accurate and timely case notes regarding client progress into electronic database, Log completed presentations in Credible and ensure that client documents are uploaded.
• Follow up with referral partners and clients who do not provide the required documentation to complete the intake.
• Assist clients with removing barriers to enrollment including resources for obtaining replacement IDs, SS cards and other supports.
• Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
• Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners.
• Review incoming emails and phone calls to ensure capture of referrals and coordinate with WDI team in meetings to discuss progress.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Attention to detail

Bilingual in Spanish

Education

High School Diploma

Tools

Credible

Job description

Description

Position Summary

Identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to NADAP Workforce Initiative Nassau (WIN) program. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I9 documents into online database and complete client intake forms.

Responsibilities

• Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 810 presentations per month both virtually and in person that result in the required number of program referrals and intakes.
• Educate clients, community organizations, and substance use treatment programs about NADAP’s services through in person, phone and email outreach.
• Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents.
• Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
• Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates.
• Maintain detailed, accurate and timely case notes regarding client progress into electronic database, Log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured.
• Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to reengage them into the program. Outreach should be conducted via phone, email and text message.
• Assist clients with removing barriers to enrollment including resources for obtaining replacement ID's, social security cards including free cell phone services.
• Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
• Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners.
• Review incoming emails and phone calls to ensure that all potential referrals are captured. This position requires attention to detail, strong organizational skills, and thorough follow-up. Coordinate with other WDI team members in various capacities including active participation in weekly meetings to discuss client progress, assist Job Developers and Retention Specialist to communicate with clients as needed.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
• May be assigned other tasks and duties reasonably related to their job responsibilities. Performs other duties as assigned.

Salary

Salary: $51,700

Program Overview

Program Overview: NADAP’s Workforce Initiative Nassau (WIN) program provides Nassau County residents with vocational options including connections with job training and education programs to meet career goals and pre-employment preparation, job placement, and work supports. Program participants are job ready and have been personally affected by substance use.

Company Overview

Company Overview: NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.

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Requirements

• High School Diploma required with at least 1 years related work experience in employment services.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills, Excellent organizational skills, Effective problem solving and interpersonal skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Bilingual in Spanish preferred.
• Basic computer software literacy and computer usage experience.
• Must have a car and valid driver's license.