Outreach Specialist RN IOC

AFMC; Little Rock (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

AFMC, Inc. seeks a Travel QA Inspector to conduct quality of care inspections for behavioral health providers across Arkansas. Travel within the state, including overnight stays, is required to meet contract deliverables and program goals.

The role requires an RN license in Arkansas, a nursing degree, and strong communication. The position emphasizes compliance, data accuracy, and collaboration with clinical and outreach teams.

Qualifications

• Proficient with Excel, Word, PowerPoint and Outlook.
• Type 50 wpm; excellent business English and spelling.
• Maintain strict confidentiality; strong communication skills.
• Ability to compile and present information clearly.
• Demonstrate creativity, deadlines, flexibility, and organization.
• Knowledge of HIT/EHR and medical terminology.
• Ability to work both independently and with teams.
• Show initiative and multitask across priorities.
• Read, interpret, and apply laws, rules, and regulations.
• Knowledge of quality improvement processes and techniques.
• Valid Arkansas driver's license and auto insurance; travel required.

Responsibilities

• Travel within the state for site visits; overnight stays may occur (3–4 nights per week).
• Develop strategies to implement quality of care inspections and IOC objectives across Arkansas.
• Provide oversight and follow-up for clinical questions or issues.
• Write effective review summaries and submit within deadlines.
• Maintain and file records per procedures.
• Coordinate with supervisor for guidance during reviews.
• Meet contract deliverables; daily quotas may apply.
• Participate in planning, development, and evaluation of program activities.
• Communicate effectively with internal and external clients.
• Utilize project-tracking database for data collection and reporting.
• Log all onsite visits with details; prepare contract-required reports.

Skills

Excel

Word

PowerPoint

Outlook

Typing 50 wpm

Business English

Confidentiality

Oral and written communication

Presentations

Creativity

Meeting deadlines

Flexibility

HIT/EHR

Medical terminology

Teamwork

Independent work

Initiative

Multitask

Prioritization

Organizational skills

Professionalism

Legal/regulatory reading

Education

RN license in Arkansas

Diploma or associate degree in nursing

Bachelor's degree in nursing (Desirable)

CPHQ (Desirable)

Tools

Project tracking database

HIPAA compliance procedures

Job description

Share this job as a link in your status update to LinkedIn.

Job Title

Job Type

Full-Time

Category

Location

Traveler FSM Based - Fort Smith, AR 72903 US
Traveler LR Based - Little Rock, AR 72201 US (Primary)

Education

Bachelor's Degree

Travel

Job Description

SCOPE OF POSITION:
Responsible for quality of care inspections and assessments to determine behavioral health providers adherence to federal and state regulations. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Answers directly to the outreach supervisor and is accountable for ensuring services are implemented according to strategic directives and contract deliverables. Ensures that AFMC's mission, vision and values are upheld by personal example. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

• Must be able to travel within the state as needed to accomplish required site visits. Travel will be extensive at times, requiring overnight stays (up to 3-4 nights per week). Entering facilities at various times outside regular work hours (evenings or early mornings) to ensure compliance with specific provider regulations.
• Collaborate with team members to develop strategies to implement quality of care inspections and IOC objectives throughout the state of Arkansas
• Function as a resource for non-clinical staff by providing oversight and follow-up for clinically related questions or issues
• Write effective and accurate review summaries and submit within appropriate time frame.
• Maintain files for recording and reporting in accordance with established procedures.
• Seek direction from Supervisor for any questions or issues during the review process.
• Daily quotas may be added to meet contract deliverables as needed.
• Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each quality of care assessment.
• Communicate effectively with internal and external clients.
• Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.
• Maintain log of all onsite visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage at time of visit and when onsite visit concludes. Reports are to be completed with contract requirements for the specific provider types.
• Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development
• Ensure all activities address designated performance goals and are performed within designated time frame
• Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc.
• Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance
• Additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook).
• Type 50 wpm.
• Exceptional skills in business English and spelling are required.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Ability to compile presentations.
• Creativity.
• Ability to meet deadlines.
• Flexibility.
• Knowledge of HIT/EHR.
• Medical terminology.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational skills.
• Professionalism.
• Ability to read, interpret and apply laws, rules, and regulations.
• Knowledge of quality improvement processes and techniques.
• Valid driver's license and active Auto insurance required
• Travel including overnight required.

Job Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION:
Required : Diploma or associate degree in nursing. Licensed as a Registered Nurse in the state of Arkansas, without restrictions.
Desirable : Bachelor's degree in nursing, health care or related field. Certified Professional in Healthcare Quality (CPHQ).
EXPERIENCE :
Required : Three (3) years of experience in behavioral health, social service, or juvenile justice.
Desirable : Experience in quality improvement or patient safety.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)

Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Aff… This plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.