Outreach Specialist IV

M&T Bank Corporation; New York (NY); Hybrid; USD 30,000 - 51,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY, is seeking an Outreach Specialist IV to manage delinquent loan accounts, assess repayment options, and coordinate loss mitigation efforts. The role involves outbound/inbound borrower contact, collateral assessments, and collaboration with internal teams to meet service levels.

The position is hybrid in Getzville, NY, with a pay range of $22.61–$37.67 per hour. Strong communication, analytical skills and the ability to work independently are required.

Qualifications

• 4+ years of higher education and/or work experience with 2+ years relevant experience.
• Strong written and verbal communication skills.
• Detail oriented with good analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage delinquent loan accounts including loss mitigation and collection processes.
• Contact borrowers to assess repayment options and arrange plans.
• Perform skip tracing, analyze financial information, review collateral value and escalate as needed.
• Document all activity and recommendations clearly; train new staff as needed.

Skills

Communication skills

Analytical ability

Problem solving

Detail oriented

Team player

Independent worker

Education

Bachelor's degree

Tools

Word processing

Spreadsheet software

Job description

## Outreach Specialist IVApply: Hybrid Position: Getzville, NY: Full time: Posted Today: R90575# **Overview:**This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process. Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports. The role also includes evaluating loan status, initiating collateral assessments, . Responsibilities may extend to specialized areas.## **Responsibilities:**Responsible for communicating with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.Initiate inbound and outbound calls to borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions while maintaining compliance with all applicable regulations.Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escalate to next steps based on risk triggersCollaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.Document all account activity and recommendations thoroughly and accurately.Provide on the job training for new employees as needed. Guide co-workers on more complex research issues.Responsible for the handling of all products serviced as a result of cross-training.Stay informed on business and market trends to mitigate risk and reduce potential losses.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Managerial/Supervisory Responsibilities:**## ## **Minimum Qualifications:**A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.Working knowledge of word processing and spreadsheet software.Strong written and verbal communication skills.Detail oriented.Motivated, team player.Strong analytical ability and problem solving skills.Strong work ethic and ability to work independently motivated, team player.Strong analytical ability and problem solving skills.Strong work ethic and ability to work independently.## **Preferred Qualifications:**## Bachelor’s degree.3 years’ banking experience.Knowledge of M&T systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.