Foreclosure Support Specialist I

M&T Bank Corporation; New York (NY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a Foreclosure Support Specialist I to process foreclosure referrals and quotes for delinquent loans. The role blends office work with on-site collaboration, requiring strong attention to detail and excellent communication.

You will liaise with CAM, Collections, Loss Mitigation and attorneys to move foreclosure timelines forward while ensuring compliance and data accuracy in all required systems.

Qualifications

• Requires a total of 3 years of combined education and/or work experience, including at least 2 years in banking or the mortgage industry.
• Proficiency with Word processing, spreadsheet and email software.
• Excellent written and verbal communication skills.
• Detail oriented with a strong work ethic.
• Able to work independently and as part of a team.

Responsibilities

• Review past-due loans daily to determine foreclosure referral eligibility and/or manage a portfolio of foreclosure quote requests.
• Quote payoff and reinstatement amounts for loans in foreclosure.
• Ensure compliance with regulations, investor guidelines, and CFPB requirements.
• Coordinate with CAM, Collections, Loss Mitigation, SPOC and servicing teams to obtain approvals before foreclosure activation and to expedite inquiries with counsel.
• Review imaging/documents to ensure accurate data for referrals and quotes, and monitor offshore uploads for timeliness and accuracy.

Skills

Banking experience

Mortgage industry experience

Written communication

Verbal communication

Detail oriented

Problem solving

Independent work

Team player

Education

Associate’s degree in Accounting or Business

Paralegal Certificate

Tools

M&T Bank systems

Word processing

Spreadsheets

Email software

Job description

## Foreclosure Support Specialist IApply: Hybrid Position: Getzville, NY: Full time: Posted Today: R90814# **Overview:**This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure.## ****Primary Responsibilities:***** Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests.* Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines.* Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request.* Manage escalation requests via M&T Bank Systems, emails, and verbal direction.* Conduct research and review prior servicer payment histories.* Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously.* Understand the required referral documents and imaging systems.* Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## ## **Scope of Responsibilities:**This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM, including the off-shore team.## ## ****Education and Experience Required:****A combined 3 years’ higher education and/or work experience, including a minimum of 2 years’ banking/mortgage industry experience.Working knowledge of word processing, spreadsheet and email software.Excellent written and verbal communication skills.Detail oriented.Motivated, team player with a positive and friendly attitude.Strong problem solving skills.Strong work ethic and ability to work independently.## ****Education and Experience Preferred:****Associate’s degree in Accounting or Business.Knowledge of M&T Bank systems.Paralegal Certificate.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.