Outreach Specialist IV

M&T Bank; United States; On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Getzville, NY is seeking a specialist to manage delinquent loan accounts and guide loss mitigation efforts. You will contact borrowers, evaluate repayment options, and arrange solutions while ensuring regulatory compliance.

Responsibilities include communicating with high-risk accounts, performing financial analysis, collaborating with partners, and documenting all activity. Emphasis on accuracy, training others, and staying informed on market trends.

Qualifications

• Combined 4 years of higher education and/or work experience with at least 2 years relevant experience.
• Proficiency in word processing and spreadsheet software.
• Strong written and verbal communication skills; detail oriented.
• Self-motivated, able to work independently and in a team.
• Analytical ability and problem solving skills.

Responsibilities

• Communicate with delinquent consumer, mortgage, and/or commercial loan accounts.
• Initiate inbound and outbound calls to borrowers and assess repayment options.
• Arrange repayment plans or loss mitigation solutions while complying with regulations.
• Perform skip tracing, analyze financial information, and review collateral value.
• Collaborate with internal partners and management to select strategies.
• Document all account activity and recommendations thoroughly.
• Provide on-the-job training for new employees as needed.
• Stay informed on market trends to mitigate risk and losses.

Skills

Communication skills

Detail oriented

Analytical ability

Team player

Independent work ethic

Education

Bachelor's degree

Tools

Word processing

Spreadsheets

Job description

Overview:

This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process. Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports. The role also includes evaluating loan status, initiating collateral assessments, . Responsibilities may extend to specialized areas.

Responsibilities:

Responsible for communicating with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.

Initiate inbound and outbound calls to borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions while maintaining compliance with all applicable regulations.

Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escape to next steps based on risk triggers

Collaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.

Document all account activity and recommendations thoroughly and accurately.

Provide on the job training for new employees as needed. Guide co-workers on more complex research issues.

Responsible for the handling of all products serviced as a result of cross-training.

Stay informed on business and market trends to mitigate risk and reduce potential losses.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Minimum Qualifications:

A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.

Working knowledge of word processing and spreadsheet software.

Strong written and verbal communication skills.

Detail oriented.

Motivated, team player.

Strong analytical ability and problem solving skills.

Strong work ethic and ability to work independently motivated, team player.

Strong analytical ability and problem solving skills.

Strong work ethic and ability to work independently.

Preferred Qualifications:

Bachelor’s degree.

3 years’ banking experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America