Outreach Specialist IOC - HCBS

Arkansas Foundation for Medical Care; Little Rock (AR); On-site; USD 52,000 - 73,000; Full time

Job summary

Arkansas Foundation for Medical Care seeks a field-inspection professional to conduct Inspections of Care (IOC) activities across the state. You will collaborate with medical staff to achieve IOC objectives, prepare accurate summaries, and manage data in the project tracking system while ensuring confidentiality and regulatory compliance.

The role requires travel throughout Arkansas, including overnight stays, and the ability to work with diverse teams to advance program goals within deadlines

Qualifications

• Bachelor's degree in social sciences or related field required.
• CPHQ certification desirable for healthcare quality roles.
• Proficiency in HIPAA compliance and data confidentiality.
• Strong written and verbal communication skills essential.

Responsibilities

• Travel within Arkansas for site visits; overnight stays may be required.
• Collaborate with staff to meet IOC objectives across the state.
• Document and report inspection summaries accurately and timely.
• Maintain project logs and data in designated tracking systems.
• Ensure compliance with state and federal regulations and AFMC policies.

Skills

Excel

Word

PowerPoint

Outlook

Typing 50 wpm

Communication

Confidentiality

Multitask

Time management

Team collaboration

Education

Bachelor's degree in social sciences

CPHQ certification

Tools

HIT/EHR

Job description

Scope of Position

Responsible for assigned inspection, review and reporting activities related to the Inspections of Care (IOC) contract. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect and Teamwork

Description

Responsible for assigned inspection, review and reporting activities related to the Inspections of Care (IOC) contract. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect and Teamwork

Essential Job Functions

• Must be able to travel within the state as needed to accomplish required site visits. Travel will be extensive at times, requiring overnight stays (up to 3-4 nights per week). Entering facilities at various times outside regular work hours (evenings or early mornings) to ensure compliance with specific provider regulations.
• Collaborate with team members to develop strategies to implement and achieve Inspections of Care objectives throughout the state of Arkansas.
• Understand and apply appropriate workflows in the performance of IOC activities.
• Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each review episode.
• Seek direction from direct supervisor for any survey related questions or issues during the inspection process.
• Write effective and accurate inspection summaries and submit within appropriate time frame.
• Communicate data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences.
• Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.
• Maintain log of all IOC visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage during the visit and after the onsite portion concludes. Additional documentation required after the onsite portion with the final report completed with contract requirements for the specific provider types.
• Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development.
• Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame.
• Maintain knowledge of specific projects including but not limited to contract, contract deliverables, policies, and procedures, etc.
• Communicate effectively with internal and external clients. Represent AFMC at various external functions.
• Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance
• Additional other duties as assigned.

Knowledge, Skills, And Abilities

• Intermediate level computer skills (Excel, Word, Power Point and Outlook)
• Type 50 wpm
• Exceptional skills in business English and spelling are required
• Ability to maintain confidentiality
• Strong oral and written communication skills
• Ability to compile presentations
• Creativity
• Customer service
• Ability to meet deadlines
• Attention to detail
• Flexibility
• Knowledge of HIT/EHR
• Medical terminology
• Ability to work collaboratively and independently to achieve stated goals
• Initiative
• Facilitator
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to multitask
• Ability to prioritize
• Strong organizational skills
• Problem solving skills
• Professionalism
• Project management skills
• Ability to read, interpret and apply laws, rules, and regulations
• Knowledge of quality improvement processes and techniques
• Valid driver's license and active Auto insurance required
• Travel including overnight required
• Time management skills

Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices)

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

Education

Bachelor's degree in social sciences field 1

Desirable: Certified Professional in Healthcare Quality (CPHQ)

Experience

Three (3) years in a behavioral health or social service-related setting.

Desirable: Three (3) years in a clinical health care setting or related experience with AR Medicaid programs.

Internet Requirements

Reliable, high-speed wireless internet service (Wi-Fi)

1 Five (5) years' work experience in related field may be substituted for the Bachelor's degree. If work experience is substituted it is in addition to stated work experience requirements.