Outreach Specialist / Care Coordinator - Hampton Roads, Virginia

Waymark; Virginia (MN); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Stock Options

Work-from-Home Stipend

Incentive Program

Medical, Vision, and Dental Coverage

Life Insurance

PTO: 20 days + 11 holidays

Parental Leave

401(k)

Commuter Benefits

Professional Development Stipend

COVID Vaccination Policy

Job summary

Waymark is seeking an Outreach Specialist/Care Coordinator to be the frontline in the Greater Richmond/Hampton Roads region. You will connect Medicaid patients with providers, document encounters, and work with a multidisciplinary team to refine workflows and improve access to care.

You’ll engage diverse communities, coordinate with pharmacists and social workers, and travel up to 30% to partner sites. A passion for empathetic, credible outreach is essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to tailor communication for physicians and patients.
• Highly organized and self-motivated to work independently.
• Customer service and/or sales experience.
• Experience with Electronic Health Records (EHR).
• Experience in healthcare delivery settings.
• Passion for working with diverse communities.

Responsibilities

• Initiate outreach to new patients and connect them to healthcare resources and referrals.
• Foster trust and improve patient engagement through credible communication.
• Review and analyze patient data from EHRs to prioritize care and utilization of preventive services.
• Communicate with primary care providers via multiple channels, including EHR messaging.
• Serve as day-to-day contact and build collaborative relationships with providers.
• Participate in care team huddles and support coordinated patient care.
• Document each patient encounter in detail.
• Test and refine internal workflows with the support team.

Skills

Verbal communication

Written communication

Organized

Customer service

Experience with EHR

Healthcare delivery experience

Multicultural engagement

Google Workspace

Travel flexibility

Tools

Google Workspace

Job description

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most. Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results. If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As an Outreach Specialist/Care Coordinator in the region, you will be Waymark’s frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low- income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

Responsibilities

• Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
• Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.
• Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
• Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).
• Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
• Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
• Accurately document each patient encounter in detail.
• Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.

Minimum qualifications

• Excellent verbal and written communication skills.
• Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Customer service and/or sales experience.
• Experience with Electronic Health Records.
• Experience in a healthcare delivery setting, preferably communicating with medical providers.
• Passion for working with diverse communities in an empathetic, inclusive, and professional manner.
• Friendly, energetic, and enthusiastic personality with a client service orientation.
• Comfort navigating a variety of technology platforms including Google Workspace.
• Reside in Greater Hampton Road, and have regular access to a car to facilitate travel within the Greater Richmond or Hampton Roads region.
• Travel required within the surrounding counties (up to 30%).
• Must be able to virtually attend a local 3-week-long paid training program as part of your onboarding.

Preferred qualifications

• Experience in care coordination, patient outreach or working in an outpatient clinic or doctor's office.
• Multilingual capabilities.
• Knowledge of managed care / health insurance.
• Knowledge of Richmond and/or Hampton Roads communities and Medicaid populations.

Hiring Range

Hiring Range $23.10/hr - $26.20/hr

Benefits

• Stock Options : Opportunity to invest in the company’s growth.
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
• Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
• Life Insurance: Basic life insurance to give you peace of mind.
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter Benefits: Convenient options to support your commute needs.
• Professional Development Stipend: A dedicated stipend supports professional development and growth.
• COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.
• As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status after an offer of employment is made. Waymark will consider reasonable accommodations for individuals who cannot be vaccinated due to a disability or sincerely held religious belief.
• Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging.