Community Health Advocate Lead

Boston Medical Center; United States; On-site; USD 53,000 - 77,000; Full time

Job summary

Boston Medical Center seeks a Community Wellness Advocate Lead to provide day-to-day leadership and operational support for the HEART CWA + Outreach team, assisting complex patients in diabetes and hypertension care. The role drives efficient navigation, documentation, and coordinated care with the HEART leadership and Operations Manager.

Responsibilities include team onboarding, panel management, resource navigation, health education, and precise case documentation to support program goals and

Qualifications

• Bachelor’s degree and at least three years of working with patients in a healthcare setting.
• Community Health Worker Certification within 6 months of hire.
• Experience coordinating care and navigating social determinants of health.

Responsibilities

• Lead a team of CWAs providing onboarding, training, and support for complex cases and coordinate with Operations Manager.
• Manage and support patients navigating diabetes and hypertension care in the HEART program.
• Coordinate referrals to community resources and assist with benefits and service applications.
• Collaborate with patient and care team to identify goals and provide culturally responsive education and coaching.
• Document assessments and care plans accurately and communicate updates in team huddles.

Skills

Communication

Organizational skills

Record-keeping

Team leadership

Education

Bachelor’s degree

3+ years healthcare experience

Tools

EMR systems

Microsoft Office

Job description

POSITION SUMMARY

The Community Wellness Advocate (CWA) Lead will provide day-to-day leadership and operational support for the HEART CWA + Outreach team, serving clinically and socially complex patients enrolled in the HEART of Communities program. As such, the CWA Lead will uplift and promote the efficacy and efficiency of HEART in its mission to improve control of hypertension and diabetes while addressing social and structural factors that disproportionately impact the health and economic status of HEART eligible populations. The CWA Lead will combine direct patient-centered navigation with team leadership, oversight, workflow coordination, and workflow integration. This individual will serve as a key link between the CWA team, the Operations Manager, and the broader HEART leadership team. In doing so, the CWA Lead will help ensure that navigation core competencies including resource allocation, psycho-social, goal-setting, and motivational interviewing are consistent, responsive, well-documented, and aligned with HEART program goals. Position: Community Health Advocate Lead Department: MGB Diabetes Initiative Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Team Support: Lead a team of CWAs providing onboarding, training, education, and hands on support for complex cases, leads team and individual meetings, and supports the Operations Manager with CWA workflow development and implementation
• Panel Management: Manage and support a panel of patients navigating diabetes and hypertension care enrolled in the HEART program through proactive outreach, relationship building, assessment of social, financial, and clinical barriers, remote monitoring support, and ongoing follow-up in collaboration with the care team.
• Care Coordination & System Navigation: Coordinate referrals to community resources, assist with benefits and service applications, support health care and resource navigation, address barriers to care, and promote patient self-advocacy and engagement in accessing clinical care and social services.
• Education & Coaching: Collaborate with the patient and the care team to identify clinical goals and address health related social needs. Provide culturally responsive health education, self-management support and coaching, and reinforcement to promote heathy behaviors and empower patients to achieve their care goals.
• Documentation & Case Presentation: Document assessments, patient interactions, barriers to care, interventions, and care plans accurately and timely. Communicate key patient updates and recommendations succinctly during team huddles and care reviews.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

• REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree and at least three years of working with patients in a healthcare setting; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

• Community Health Worker Certification (within 6 months of hire)

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

Strong oral and written communication, interpersonal, organizational, and record-keeping skills. Proficiency with software applications, including Microsoft Office and electronic medical record systems

COMPENSATION

Compensation Range: $53,000.00- $77,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

WORK SCHEDULE

Full Time

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.