Outreach Specialist

Freddie Mac; Troy (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

Freddie Mac is seeking a dedicated professional for a call center role in home-based healthcare services. In this position, you will make outbound calls to schedule assessments while engaging with members and case managers. A supportive work environment and comprehensive benefits are provided. Candidates should have a high school diploma and relevant tele-sales experience.

Benefits

Comprehensive benefits including Health, Dental, Vision, Disability & Life Insurance

401K Retirement Plan with company match

Tuition, Professional License, and Certification Reimbursement

Paid Time Off and Holidays

Flexible hours accommodating different time zones

Qualifications

• A minimum of 1 year of call center or relevant tele-sales experience is required.
• Basic knowledge of medical terminology is preferred.
• Self-motivated individual capable of working independently after initial training.

Responsibilities

• Place a high volume of outbound calls to secure appointments.
• Collaborate with team members and return calls promptly.
• Explain offered services to members.

Skills

Medical terminology

Computer skills

Communication

Tele-sales

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Access

Job description

Employer Industry: Home-Based Healthcare Services

Why consider this job opportunity:
- Salary up to $23.69 per hour
- Comprehensive benefits including Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan with company match
- Tuition, Professional License, and Certification Reimbursement
- Paid Time Off, Holidays, and Volunteer Time
- Great Place to Work Certified with over 28 years of impactful service in healthcare

What to Expect (Job Responsibilities):
- Place a high volume of outbound calls to secure appointments with licensed Nurse Practitioners for in-home assessments
- Answer incoming calls from members and case managers, returning voicemail messages promptly
- Establish rapport with members and clearly explain offered services
- Obtain and secure In Home Assessments as requested by the Health Plan
- Collaborate with team members to contribute to a supportive work environment

What is Required (Qualifications):
- High school diploma/GED or higher
- Minimum of 1 year of call center or relevant tele-sales experience
- Basic knowledge of medical terminology
- Strong computer skills, including proficiency in Microsoft Office and Microsoft Access
- Self-motivated individual capable of working independently after initial training

How to Stand Out (Preferred Qualifications):
- Experience with integrated voice/IT systems
- Demonstrable success in quickly building telephonic relationships with prospective customers
- Willingness to participate in a flexible team environment
- Ability to work flexible hours accommodating different time zones

#HomeHealthcare #CallCenter #CareerOpportunity #HealthcareJobs #TeleSales

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