Outreach Navigator Assessor

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Avenue 360 Health and Wellness in Houston seeks an Outreach Navigator/Assessor to identify and connect individuals experiencing homelessness with housing resources through the Coordinated Entry System (CES). You will conduct outreach, enroll clients, and perform housing assessments using HMIS to support PSH and RRH programs.

The role requires coordinating transportation, assisting with documentation, and participating in trainings to ensure effective use of Coordinated Entry procedures.

Qualifications

• Bachelor’s degree in social work, Human Services, Public Health, or related field, or equivalent experience.
• Valid driver’s license preferred for outreach and transportation duties.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Conduct outreach and enroll clients for CES housing assessments.
• Provide pre-navigation services and assist with housing program documentation.
• Set aside at least four hours per week for community outreach.
• Provide transportation and assistance with identifications, SS cards, and housing paperwork.
• Attend Housing Assessor/Navigator and HMIS trainings.

Skills

Client engagement

Outreach

Housing navigation

Data entry

Communication

Problem solving

Interpersonal skills

Multitasking

Education

Bachelor’s degree or equivalent experience in related field

Tools

HMIS

Microsoft Office

Job description

Role Overview

The Outreach Navigator/Assessor is responsible for identifying, assessing, and connecting individuals experiencing homelessness with appropriate housing resources through the Coordinated Entry System (CES). This role conducts outreach, completes housing assessments through the Homeless Management Information System (HMIS), and provides pre-navigation services to assist individuals in obtaining required documentation for housing programs such as Permanent Supportive Housing (PSH). This role is accountable for delivering measurable results aligned with departmental and organizational goals and ensuring alignment with our company vision and core values.

Areas of Accountability

This position is directly accountable for the following key areas:

• Conduct outreach and complete client enrollments and housing assessments for individuals experiencing homelessness through the Coordinated Entry System (CES).

• Provide pre-navigation services to assist individuals in obtaining eligibility documentation required for Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH).

• Dedicate a minimum of four (4) hours per week to community outreach activities, including community calls, in-reach efforts, and encampment reconnaissance.

• Provide transportation and logistical support to assist clients with housing-related activities including apartment move-ins, obtaining identification documents, Social Security cards, disability verification, homeless verification documentation, and SSI award letters.

• Attend required Housing Assessor, Housing Navigator, and HMIS trainings to effectively utilize the Coordinated Entry System.

Education, Licensure/Certification

• Bachelor’s degree in social work, Human Services, Public Health, or a related field equivalent experience.

• Valid driver’s license is preferred (for outreach and transportation duties).

• Bilingual (English/Spanish) preferred.

Experience, Skills/Abilities Related Requirements

• Minimum two (2) years of experience in social services, housing programs, homelessness outreach, or case management.

• Experience working with vulnerable populations including individuals experiencing homelessness.

• Strong ability in client engagement, outreach, and housing navigation.

• Demonstrated competency in data entry and documentation within HMIS or similar case management systems.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to manage multiple priorities while maintaining accuracy and timeliness in documentation.

• Ability to work both independently and collaboratively within a multidisciplinary team.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Continuing Education and Training Requirements

• Participate in training required by the funding source and Avenue 360.

• Maintain proficiency in HMIS, Coordinated Entry System procedures, and housing navigation protocols