Outreach & Program Support Specialist

PMCH; Secaucus (NJ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PMCH's Family Connects New Jersey (FCNJ) in New Jersey seeks a Program Support Specialist to provide essential administrative, logistical, and operational support for FCNJ services. The role collaborates with program staff, administrators, and external partners to coordinate activities, maintain records, and support evaluation and reporting.

The ideal candidate holds a Bachelor's in Public Health (or related field), has 3+ years in outreach or public health, and excels in communication.

Qualifications

• Bachelor's Degree in Public Health or related field preferred.
• Minimum 3 years of experience in community outreach/public health/healthcare.
• Experience working with diverse populations, communities, and organizations.
• Bilingual preferred (Haitian Creole, Spanish, Arabic, Korean, or Portuguese).
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Coordinate outreach and scheduling of appointments with families via PMCH, Connecting NJ, and local birthing facilities.
• Participate in bedside recruitment at hospitals, clinics, and birthing facilities.
• Assist with mentoring, precepting, and conducting shadow visits for new PSS staff.
• Document appointments and patient follow-up data for home visits using MS Office Suite and Salesforce.
• Document outreach attempts with families using web-based data systems.
• Monitor FCNJ email and phone accounts to respond to inquiries.
• Conduct post-visit calls with clients served to assess services and additional referral needs.
• Participate in weekly team meetings with nursing staff.
• Develop and maintain community/provider referral sources, along with nursing staff.

Skills

Verbal and written communication

Interpersonal skills

Outreach coordination

Bilingual (preferred)

Education

Bachelor's Degree in Public Health or related field

Tools

Microsoft Office Suite

Salesforce

Job description

PMCH's Family Connects New Jersey (FCNJ) in New Jersey seeks a Program Support Specialist to provide essential administrative, logistical, and operational support for FCNJ services. The role collaborates with program staff, administrators, and external partners to coordinate activities, maintain records, and support evaluation and reporting.

The ideal candidate holds a Bachelor's in Public Health (or related field), has 3+ years in outreach or public health, and excels in communication.