Outreach Partner/ Sales Rep - Boston, MA

Gather Health; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Company-paid Life/Disability insurance

401(k) with company match

Job summary

Gather Health is hiring an Outreach Partner to develop relationships with communities and educate prospective patients about our Social Primary Care model. You will drive patient enrollment through events, partnerships, and direct outreach, balancing field work with center-based activities.

The role emphasizes pay-for-performance with commissions, requires travel within the local area, and leverages Salesforce for CRM tracking.

Qualifications

• Minimum of one year’s experience in sales, account management, customer service, or community outreach.
• Ability to travel locally to events with access to a vehicle.
• Experience with Word, Excel, Outlook, SharePoint, etc.
• Ability to work for any employer in the United States.

Responsibilities

• Develop and execute a strategy to attract prospective patients.
• Plan and facilitate community events with partners.
• Build relationships with organizations and leaders to expand reach.
• Track engagement in the CRM to measure progress.
• Meet daily/weekly/monthly metrics-driven goals.

Skills

Sales experience

Communication

Organization

Travel flexibility

Education

High school diploma or GED

Tools

Word

Excel

Outlook

SharePoint

Salesforce

Job description

Description

Who is Gather Health?

Gather Health delivers Social Primary Care to older adults. Through our unique and differentiated care model and proprietary technology, Gather Health’s solution drives substantial care outcomes by addressing the whole person needs of our target demographic: older, dual eligible adults, the fastest growing government segment. To address the needs of these clinically and socially complex patients, Gather Health’s Social Primary Care solution is comprehensive and wholistic in nature, encompassing care and community within the four walls of Gather Health Centers and in the homes of its patients.

Gather’s model achieves superior care by individualizing care and is reinforced by a three-prong approach: a unique care model quarterbacked by PCPs and supported by multi-disciplinary care teams, tailored Social Care Plans that are led by Gather Guides and facilitated by deeply rooted community partners, and a proprietary “Tech Enabled Home Model.”

Founded in 2022 and born out of the Healthcare Foundry Portfolio, Gather Health is addressing a $1 trillion market in primary care for older adults. Today, Gather Health operates in Massachusetts and is working with a multitude of payer partners on aligning value-based care economics to deliver integrated care. Gather’s leadership team has a track record of building and scaling innovative primary care platforms focused on vulnerable populations, including VillageMD and Commonwealth Care Alliance. Gather has raised $30M backed by Maverick Ventures, Khosla, and HC9 Ventures.

What is an “Outreach Partner”?

The Outreach Partner (OP) is responsible for developing relationships with key stakeholders and organizations within their assigned community territory to create patient acquisition opportunities. With the guidance and mentorship from our Vice President of Growth and our Field Sales Manager who both possess deep industry experience, the OP will engage prospective patients to provide education about Gather Health’s unique social primary care model and services via various methods and strategies such as planning/facilitating community events, networking with relevant organizations and community groups, making telephonic and in-person “connects” with prospective patients with the goal of enrollment. Your success in this role will directly translate to these patients’ ability to access the care that they deserve – the highest quality of medical care that is delivered with compassion, as well as social and community resources that are vital for improving the quality of their lives.

What are some of the day-to-day duties?

• Develop, plan, and execute an effective strategy that will attract prospective patients
• Initiate and nurture external relationships with organizations and political groups/officials that expand our reach for prospective patients
• Plan and facilitate community events by collaborating with various departments within Gather Health as well as external partners such as vendors, senior centers, political organizations, etc.
• Connect with prospective patients via phone, in-person visits, community events, traditional mailings, health fairs, etc., to generate interest in the Gather Health model and services to increase new patient enrollment
• Develop and maintain relationships with existing patients to generate referrals
• Meet daily/weekly/monthly goals that are metrics-driven, i.e., number of “connects”, events, etc.
• Enter prospect engagement activities and events in the CRM (customer relationship management) to track your progress

So, is this considered a “sales” role?

This is a pay-for-performance role - meaning, you are compensated based on your productivity metrics. So yes - when you are educating the prospective patients about the Gather Health model and services, you are essentially “selling” our concept. But here’s how this role differs from most traditional sales jobs that entail convincing/persuading a business or consumer to purchase a product or service in exchange for a fee. In the OP role here at Gather Health, you would be introducing a unique concept and services that are designed to not only produce significantly better clinical outcomes for these vulnerable patients but can also help reduce their total medical costs in the long run. We do this by focusing on quality instead of quantity, while also keeping in mind the non-clinical factors that negatively impact these seniors’ overall health such as depression, isolation, loneliness, and general lack of resources and support within their communities. This is not a “sales” role that involves pitching products or services that the customer doesn’t need or can’t afford. You would be providing them with the opportunity to improve the quality of their lives in a meaningful way. When one truly believes in what they’re “selling” and is passionate about the mission and vision, we believe that it will result in a fulfilling employment experience for them.

How is the pay structured?

The position offers a competitive base salary, plus commissions based on performance.

Requirements

What are the requirements for this position?

• Minimum of one year’s experience in a role with similar or relevant job duties, i.e., sales, account management, customer-service, community outreach
• Ability to travel locally to various events with access to a vehicle
• Experience with basic office tools such as Word, Excel, Outlook, SharePoint, etc.
• Ability to work for any employer in the United States

What are the preferred skills or experience?

• High school diploma or G.E.D.
• Experience using Salesforce or another CRM (Customer Relationship Management) system
• Sales or account management background
• Knowledge of the healthcare industry
• Bilingual in English and another language (like Spanish, Vietnamese, Cape Verdean Creole, and/or Haitian Creole)

What are the traits and characteristics of the ideal candidate most likely to succeed?

• Persistent – does not give up easily when things get tough
• Resilient – displays toughness and not easily discouraged
• Competitive – likes to win and takes on challenges with confidence
• Motivated – things like metrics, quotas, pay-for-performance, do not scare them
• Friendly – people enjoy their company
• Outgoing – likes attending events and meeting new people
• Relatable – naturally makes human connections with their warmth, humor, and demeanor
• Positive – sees glass as is half full vs. half empty
• Creative – looks for new ways to do things better
• Organized – manages time effectively and operates efficiently
• Reliable – takes responsibilities seriously and always shows up on time

What are the hours for this position?

Monday – Friday during standard business hours, although you may attend events in the evenings and weekends on occasion.

What is the location for this position?

You will be in a variety of settings - out in the field meeting with prospects and community organization leaders, hosting events, etc. You will also work at our center, to meet with walk-in prospects and provide them with tours.

Why should I join Gather Health?

We are committed to supporting every aspect of your life by offering a total rewards package designed to support your health, financial security, and work-life balance:

• Health: Comprehensive medical, dental, and vision with day-one eligibility
• Protection: Company-paid Life, Short-Term, and Long-Term Disability insurance
• Retirement: 401(k) with company match and immediate vesting
• Time Off: Generous PTO that increases with tenure and 11 paid company holidays
• Wellness: Employee Assistance Program (EAP) and supplemental benefit options

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.