Outreach & Engagement Specialist

Institute on Aging; Oakland (CA); On-site; USD 74,000 - 78,000; Full time

Job summary

Institute on Aging in Oakland, CA, seeks a outreach and enrollment coordinator to engage newly eligible enhanced care management clients. You will reach out by phone, conduct potential home visits with consent, and enroll clients into care management, ensuring culturally and linguistically appropriate services.

Required to communicate clearly in English and Spanish, with a focus on documentation in the EHR and coordination with the lead care manager.

Qualifications

• Minimum 1 year of experience with disabled-adult or underserved population.
• Lived experience with the community served is valued.
• Strong clear communication; detail-oriented.
• Bilingual English/Spanish required.
• Preferred: 1+ year in home health coordination and community programs.
• Experience with health plans or community case management is a plus.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management clients after authorization received.
• Complete face-to-face visits to enroll clients if they consent to home visits.
• Provide culturally and linguistically appropriate services to clients.
• Educate potential clients and community organizations about the program and services.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in the program's electronic health record (EHR).
• Maintain open communication with supervisor to track referral and enrollment statuses.

Skills

Communication skills

Bilingual English/Spanish

Organizational skills

Attention to detail

Job description

Internal Employees: If you currently work at IOA, please submit your application through the Internal Careers Page.IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.Responsible for outreaching and engaging newly authorized enhanced care management clients with the goal of enrollment to assign to a lead care manager.SPECIFIC RESPONSIBILITIES:Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.Complete face to face visits to enroll clients if they agree to home visit.Engage in culturally and linguistically appropriate client services as part of community served by program.Responsible for providing education to potential clients and community organizations about program and services provided.Obtain consent to receive services and enroll new clients.Maintain contact with new enrollees until engagement with lead care manager.Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.Maintain open communication with supervisor to track referral and enrollment statuses across programs.All other reasonably related jobs as assigned.BACKGROUND AND EXPERIENCE:Minimum Requirement:One year of experience working with the disabled-adult or underserved population.Lived experience in community served and/or with client experience.Detail-oriented with successful organizational skills.Strong ability to clearly, effectively communicate.Bilingual English/Spanish required.Preferred Requirements:More than one year of experience working in home health care coordination and community-based organizations working with at-risk populationExperience working with health plan organization and/or community case management programs.COMPENSATION:Range: $74,000 to $78,000/annualThis amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.Institute on Aging reserves the right to revise job descriptions or work hours as required.#IND52