Outreach & Engagement Specialist

Institute on Aging; Campbell (CA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive retirement plan

Health and wellness programs

Job summary

Institute on Aging is seeking a compassionate outreach specialist to enroll new clients into enhanced care management, starting with telephonic contact and home visit assessments as needed. You will educate communities about services and ensure proper consent and enrollment.

The role requires bilingual English/Spanish communication, strong organization, and the ability to document interactions accurately in EHR systems, serving a diverse client base.

Qualifications

• One year of experience with disabled-adult or underserved populations.
• Lived experience in the community served is valuable.
• Detail-oriented with strong organizational skills.
• Clear and effective communication abilities.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management clients after health plan authorization.
• Complete face-to-face visits to enroll clients if they consent to home visits.
• Provide education about program services to clients and community organizations.
• Obtain consent to receive services and enroll new clients.
• Maintain documentation of outreach activity in the program's electronic health record.

Skills

Bilingual English/Spanish

Communication

Organization skills

Job description

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the ‘status-quo’ and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Background & Experience

• Minimum Requirement: One year of experience working with the disabled-adult or underserved population.
• Lived experience in community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.

Preferred Requirements

• More than one year of experience working in home health care coordination and community-based organizations working with at-risk population.
• Experience working with health plan organization and/or community case management programs.

Compensation

Range: $71,000 to $77,000/annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. Institute on Aging reserves the right to revise job descriptions or work hours as required.

Benefits

• A job with benefits that goes above and beyond.
• From competitive salaries to investment and retirement opportunities, we offer our employees first-rate benefits.
• Coupled with outstanding health coverage, robust wellness programs, and additional perks, we make a rewarding career even more rewarding.

Equal Opportunity & Diversity

Institute on Aging is an Equal Opportunity Employer.

Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

IOA reserves the right to adjust work hours or duties when appropriate.