Outreach & Engagement Specialist

Community Healthcare Network; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Healthcare Network seeks an Outreach and Engagement Specialist to connect New Yorkers with primary and behavioral health services. You’ll perform patient intake, referrals, and care coordination within a collaborative, interdisciplinary team.

Responsibilities include engaging community organizations, educating patients on resources, and documenting interactions. A strong communicator with outreach experience is preferred.

Qualifications

• Associates Degree or equivalent with one year of community outreach or care coordination experience.
• High School Diploma or GED with three years of community outreach or care coordination experience.

Responsibilities

• Conduct outreach to engage patients through community-based organizations and referrals.
• Screen, enroll and complete intake for patients assigned to care coordination services.
• Educate patients on health conditions and available resources and services.
• Document encounters and interventions in patient charts and coordinate with CHN teams.
• Assist with office duties including document handling and care coordination logistics.
• Develop relationships with CBOs to generate referrals and coordinate care.

Skills

Outreach

Care coordination

Communication

Patient education

Community engagement

Education

Associate's Degree or equivalent

High School Diploma or GED

Job description

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

The Outreach and Engagement Specialist is an integral part of the Care Management team. Some of the primary responsibilities include to patient finding through engagement with community based organizations, timely follow up with referrals, outreach, enroll and complete intake screening for patients assigned, link patients to care, educate patients on their health conditions, educate patients on resources and services for which they are eligible, assist patients with immediate and urgent needs identified during intake, document all patient encounters and interventions in the patient’s charts, perform office administrative duties including the scanning and uploading of documents and delivery of direct care coordination services to patients.

Duties And Responsibilities

• Conduct new patient’s assessment screenings consistent with the Scope of Services
• Conduct outreach activities to newly assigned patients both in person and telephonically
• Engage in outreach efforts to support patient retention in HH care coordination services and primary care both in person and telephonically.
• Conduct community outreach visits to patients including to patients homes, shelters, hospitals and other points of contact within the community
• Provide expedited visit to patients for urgent situations such as hospitalization
• Inform patients of our ancillary services and give them health education materials
• Actively seek out and engage in relationship building with Community Based Organizations (CBO) in order to generate referrals to care coordination and other CHN services
• Establish working relationship with CHN interdisciplinary team to generate and respond to internal referrals including but not limited to attending care conferences, searching via ECW, facilitating presentations amongst others
• Notify Care Team of outcome of assigned care coordination tasks
• Assist the patient in selecting a Primary Care Provider (PCP) or Mental Health Provider and offer assistance in arranging an initial visit with their healthcare provider
• Provide the patient with the Health Home emergency number
• Educate the patient on the policies concerning covered services and what to do in an emergency
• Provide the patient with a list of Health Home providers including those based at CHN
• Inform the new patient about their rights for continuation of an ongoing course of treatment
• Provide patients with information on managed care organizations
• Inform patient on their right to "free access" in receiving family planning services
• Provide patient with general information on chronic conditions, mental illness, HIV prevention and primary care

Certificate/License Required

• Associates Degree or equivalent of college credits from an accredited college/university required with one year of community outreach or care coordination experience
• High School Diploma or GED along with 3 years of community outreach or care coordination experience.