Outreach & Diversion Specialist

Mary's Place Seattle; Washington; On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical & dental insurance

Life insurance

403(b) with employer match

Unlimited ORCA pass

PTO

Sick time

Floating holidays

Employee Assistance Program

Job summary

Mary’s Place Seattle is seeking an Outreach & Diversion Specialist to support families living unsheltered in King County. The role involves identifying housing goals, performing assessments, and coordinating with landlords and service providers.

The position is full-time and based at a Mary’s Place location with some mobility required. You will work on data entry in Mary’s Place internal systems and HMIS, advocating for clients and ensuring compassionate, trauma-informed care while navigating

Qualifications

• Bachelor’s degree in social services or related field, or equivalent shelter/case management experience.
• Experience in shelter or homeless population strongly desired.
• Experience in hospital/clinic environment.
• Knowledge of Housing First Principles.
• Trauma-informed approach to clients with trauma and substance use disorders.
• Fluency in English; additional languages preferred.

Responsibilities

• Identify housing goals with clients and create housing plans.
• Conduct housing assessments and gather data for HMIS.
• Document case notes and maintain confidentiality.
• Advocate and liaise between clients, landlords, and providers.
• Be mobile for meetings and community outreach.
• Coordinate Resource Room services at Allen Family Center.

Skills

Time management

Organizational skills

Microsoft Word

Outlook

Data entry

Education

Bachelor's degree in social services

Tools

HMIS

Mary's Place database

Job description

Description

The Outreach & Diversion Specialist is a self-motivated individual who is a creative problem solver and advocate on our Outreach and Diversion Team. The Outreach & Diversion Specialist is responsible for working with families living unsheltered in King County. The Specialist’s role is to support families on their journey towards an identified housing solution. These outcomes may include relocation, shelter referrals, permanent supportive housing, or transitional and permanent housing.

Valuing diversity and championing equity are core values at Mary’s Place. This position requires critical thinking and analysis through a race equity lens, as well as demonstration of compassion, understanding and empathy while working with diverse staff, clients and community partners in a multi-racial and multi-cultural environment.

This is a full-time, non-exempt position with a weekday, daytime schedule. Occasional evening, weekend, and holiday hours may be required. This is a partly mobile position with work based at a Mary’s Place location. Compensation for this position ranges between $27.00 to $28.00/hourly.

This position reports to the Outreach Manager and does not supervise other staff.

Key Responsibilities

• Work individually with clients to identify realistic housing goals, address barriers to housing, and create housing plans
• Complete housing assessments with clients to gather necessary information for data and housing purposes
• Record data using AGENCY (Mary’s Place internal database) and the Homelessness Management Information System (HMIS). This may include tracking client financial assistance in both databases
• Make case notes in a timely manner along with keeping all case notes and client information confidential
• Act as an advocate and liaison between clients, support services, landlords, and involved community agencies; including, maintaining ongoing communication with other providers as needed
• Ability to be mobile for meeting attendance, housing assessments, community partnerships, and outreach to people experiencing homelessness
• Work in partnership with the outreach continuum and community providers
• Communicate effectively and professionally with landlords
• Process financial requests accurately and with necessary documentation in a timely manner
• Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach
• Ability to network with other service providers in a professional manner
• Coordinate Resource Room services at the Allen Family Center and work on site at the Allen Family Center regularly when not meeting clients in the community.
• Input on referral spreadsheet clients’ request of support from the Mary’s Place portal.
• Perform duties as assigned

Requirements

Skills/Qualifications Required

• Bachelor’s degree in social services or related field; or equivalent experience working in shelter, social services, or case management
• Experience working in a shelter setting or with homeless population strongly desired
• Experience working in a hospital/clinic environment
• Basic knowledge of Housing First Principles
• Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach; basic understanding of Harm Reduction and Trauma Informed Care is strongly desired
• Familiarity with services and resources in the community that assist single women experiencing homelessness
• Proven ability to form positive relationships with guests, vendors, volunteers, and donors
• Exceptional time management and organizational skills
• Proficiency with Microsoft Word and Outlook; able to learn new software/database systems quickly
• Ability to work both independently as well as in a collaborative, team-oriented organization
• Demonstrated creative problem solving, setting healthy professional boundaries, conflict mediation, and crisis management skills
• Demonstrated ability to understand funder requirements and the importance of accurate and timely data collection/entry
• Highly motivated, resourceful, flexible, with a positive attitude and sense of humor, even under pressure
• Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations, and of all ages and genders.
• Attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings
• Ability to travel throughout King County, with a willingness to work with clients in encampments, Tiny House Villages, hospitals/clinics, and other public spaces
• Valid WA State driver’s license, and access to a personal vehicle to be able to travel around the county (mileage reimbursed) and/or ability to pass driving test and comfort driving a company van
• Ability and willingness to work occasional evenings and weekends in response to clients’ needs
• Able to proficiently speak, read, write, and understand English.
• Proficiency in another language is preferred, especially Amharic, Tigrinya, Lingala, Oromo, French, Spanish, Portuguese, Russian, or Marshallese
• Willing to take a TB test within 30 days of hire

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
• Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required
• Travel to program sites and meetings outside the office and around the county are necessary
• Ability to work in an environment where there may be animals present, including dogs

Details

In addition, Mary's Place offers the following benefits to full-time staff:

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
• Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
• 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
• Unlimited use ORCA pass for a small deduction per pay period
• 10 days paid time off (PTO) each calendar year (accrued by pay period)
• 10 days of sick time each calendar year (accrued by pay period)
• 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.
• Employee Assistance Program

Mary’s Place is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color and other underrepresented groups, LGBTQ+ individuals, people with disabilities, foreign-born residents, and veterans to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.