Outreach Coordinator | Longview

Community Healthcore; Longview (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Community Healthcore in Texas is seeking an Outreach Coordinator who will provide Information and Referral to callers and walk-ins across a 14-county region, ensuring access to long-term services and community resources.

Applicants should have a High School diploma with 2 years of outreach experience; a Bachelor's degree is preferred. Strong verbal and written communication skills, public speaking, and a valid Texas driver’s license are required.

Qualifications

• High School diploma with 2 years’ outreach/engagement experience.
• Bachelor’s degree preferred.
• Excellent verbal and written communication skills; strong public speaking ability.

Responsibilities

• Provide Information and Referral (I&R) to callers and walk-ins for a 14-county area.
• Link clients to long-term services and supports and to local resources.
• Enter data into the tracking system and complete LTSS screens as prerequired.
• Maintain and update the regional resource database.
• Assist clients with the Your Texas Benefits portal through the Community Partners Program.
• Represent the ADRC at outreach events across East Texas.
• Demonstrate excellent phone etiquette and customer service.

Skills

Customer service

Information and Referral

Phone etiquette

Communication skills

Public speaking

Education

High School diploma with 2 years' experience

Bachelor's degree (preferred)

Job description

Job scope:This Outreach Coordinator position is the focal person providing Information and Referral (I&R) to callers and walk-ins for the 14-county service area. I&R services include: 1) excellent customer service; 2) linkage to appropriate long-term services and supports; 3) linkage to other local community resources; 4) concurrent data entry into the tracking system; 5) completion of Long Term Services and Supports (LTSS) screen, as prerequired; 6) maintain/update regional resource database; and 7) assist persons with Your Texas Benefits portal through the Community Partners Program.

This position will work in conjunction with the other Outreach Coordinator to ensure that the East Texas ADRC meets it's obligations to the community, as outlined in the Statement of Work. This position will assist in attending the numerous outreach events that occur within the 14-county service area. As the I&R focal person, this position must have excellent phone etiquette skills. The position will assist with other duties, as assigned.

Education/licensure:High School diploma with 2 years' experience with community engagement/outreach activities is required. Bachelor's Degree preferred. Strong verbal and written communication skills required. Strong public speaking skills required.

Current valid driver's license in state of residence.