Outreach Coordinator I

Ozone House; Ypsilanti (MI); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Life insurance

Disability insurance

Health Savings Account

Flexible Spending Accounts

Paid time off

Job summary

Ozone House seeks an Outreach Coordinator I to join the Outreach Team. The role designs and carries out school, community, and street outreach, provides crisis assessments, short-term interventions, and case management for youth, helping them access internal and external services.

The position supports housing navigation at the Drop-In Center and is non-supervisory. Qualifications include a Bachelor’s in social work and 2+ years working with at-risk youth, with strong communication and

Qualifications

• Bachelor's degree in social work or related field.
• 2+ years’ experience working with homeless, exploited or high-risk youth.
• 3+ years in crisis intervention and customer service.
• Comfort with outreach work and meeting clients in community settings.
• Ability to collaborate with public systems and providers.
• Experience engaging with diverse identities and communities.
• Strong written and verbal communication; capable of multi-tasking and meeting deadlines.
• Proficiency with word processing, spreadsheets, data entry and web navigation.

Responsibilities

• Provide staffing coverage at the Drop-In Center.
• Plan and facilitate group-based Positive Youth Development programming.
• Provide gateway services (housing navigation, basic needs) during daytime hours.
• Maintain an active caseload of 20–30 clients and coordinate services.
• Provide crisis intervention and short-term stabilization for youth.

Skills

Crisis intervention

Youth outreach

Case management

Diversity & inclusion

Communication skills

Word processing

Data entry

Public systems collaboration

Education

Bachelor's degree in social work

Tools

Microsoft Word

Excel

Job description

Position Title: Outreach Coordinator I
Reports to: Outreach Manager
Status: Full-time (40 hours), exempt, with benefits
Base Salary: $48,000; additional based on education, experience, and credentials

Position Summary

The Outreach Coordinator is part of the Outreach Team, which is responsible for designing and carrying out the agency’s overall efforts to conduct school, community, and street outreach across the community, as well as in-reach at the Drop-In Center. The Outreach Coordinator is responsible for providing crisis assessments, short-term interventions, and case management, while working with youth to connect them to internal Ozone House services and/or external community partner services. This role will work with the welcome center to support young people in navigating housing situations and accessing necessary housing and supportive services. This position is non-supervisory.

Education Qualifications

Bachelor’s degree in social work (or related field)

Experience Qualifications

• 2+ years’ experience working with homeless, exploited or other high-risk youth.
• 3+ experience in crisis intervention and customer service.
• Comfort with outreach work and meeting clients in their own homes or in the community.
• Ability to collaborate effectively with public systems and other providers.
• Proven experience engaging with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation, gender identity, and gender expression.
• Demonstrated knowledge of and commitment to best practices including Positive Youth Development and Trauma Informed approaches/models.
• Work requires effective written and verbal communication and interpersonal skills; ability to produce quality work within tight timeframes and simultaneously manage several projects; ability to participate in and facilitate group meetings.
• Demonstrated proficiency with word processing, spreadsheets, data entry and web navigation.
• Possess strong work ethic and ability to take initiative. Demonstrate a high level of personal and professional integrity and trustworthiness.

Job Responsibilities and Duties

Programmatic Duties

• Provide staffing coverage at the Drop-In Center, as scheduled.
• Plan and facilitate group-based skill development and other Positive Youth Development programming.
• Provide gateway to transitional age youth during daytime hours such as (shower, laundry, use phones, computers (for email, homework, job search and other supports), get connected to resources and services, basic needs items).
• Support with after-school open hours at the DIC for school-age youth, providing gateway services and skills-based programming and support.

Case Management

• Provide case management services to homeless and at-risk youth and their families, including resource information, linkage, coordination, advocacy, and other assistance.
• Maintain an active caseload of 20 – 30 clients at any given time.
• Arrange, coordinate, monitor, evaluate and advocate for all services that address each youth’ unique needs based on assessments of their needs and developed goals.
• Provide supportive services such as obtaining vital documents, signing up for benefits, verification of homelessness, and connections to other housing and basic needs resources in the community.
• Regular monitoring, updating, and evaluation of individual service plans in conjunction with clients.
• Facilitate referrals and linkages to Ozone House and other community services and resources. Monitor follow-through and/or success of these connections.

Crisis Intervention and Stabilization

• Provide immediate crisis intervention and short-term support to youth in need, both on-site and in the community.
• Respond to emergency needs and assist in connecting youth in appropriate services and resources.
• Create safety plans with youth to help prevent future crises.

Data Collection and Reporting

• Document all services and programs delivered in accordance with agency standards.
• Collect, compile, and report requested program data in a timely and efficient manner.

The Outreach Team is comprised of 3-4 Outreach Coordinators. Each Outreach Coordinator will have primary ownership/responsibility of outreach components, however they each may conduct any component of outreach at various times.

Community-Based Outreach, Awareness, and Education

• Contribute to enhancing and updating community education curriculum and outreach materials.
• Publicize and collaborate in scheduling community education and outreach opportunities.
• Attend collaborative programmatic meetings with community partners and other youth-serving agencies, as requested.
• Actively participate in work groups, advisory committees, and other structures created for the purpose of aligning resources and collaboration.
• Provide community presentations and attend tabling opportunities to educate and distribute materials about the specifics of our program and available services.
• Develop relationships with McKinney-Vento Liaisons; regularly and responsively communicate with liaisons.
• Provide school presentations (across Washtenaw County) to staff and students, educating youth homelessness and Ozone House services and programs.
• Assist schools with the identification of McKinney-Vento, RHY, and HUD eligible students and families.
• Conduct and provide needs assessments, crisis intervention, information and referrals (typically by phone) to families and students in homeless situations.
• Work with WISD Grants Coordinator and other community partners to identify resources and remove barriers, including (but not limited to) immediate enrollment needs, connection to special education services, connection to tutoring services, credit recovery programs, and other academic supports.
• Partner with PATH and youth to identify areas within the community and across the county where young people may congregate who are unhoused or at-risk.
• Conduct literal street outreach in partnership with a Youth Peer Specialist to provide outreach and referral services, targeting key locations and engaging youth where they congregate regularly or for special events.
• Participate in the annual community Point-In-Time (PIT) count.
• Be an active presence at the Ypsilanti Transit Center (YTC) by riding the bus, being present at YTC, and interacting with young people during peak riding times (2:30-5:30 pm).
• Be available to provide crisis intervention on an emergency basis to the YTC and on site at Ozone House.
• Form relationships with organizations and businesses in the Downtown Ypsilanti area in order to support in identifying and referring homeless or street-youth to Ozone House.
• Coordinate the agency’s use of bus tokens/passes by communicating with Program Directors and Managers any changes to public transportation, getting needed bus tokens for various programs, and assisting clients that are in need of Fare Deal cards.
• Communicate regularly with our funders at the Ann Arbor Area Transit Authority and attend meetings when requested.

Benefits

Ozone House offers a comprehensive benefits package that includes: BCBS health, vision, and dental insurance 90% employer paid for single employee coverage, 80% for family coverage; retirement savings plan; basic life insurance, short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.

Commitment to Anti-Oppression

Ozone House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage individuals from marginalized groups to apply, including people of color, individuals who have experienced poverty or economic hardship, and people who identify as LGBTQ. Ozone House is committed to Diversity, Equity, and Inclusion and enforces an anti-oppressive environment to support the retention of employees from groups that have been underrepresented within the organization from historically underrepresented groups.