Outreach Coordinator

LifeStance Health; United States; Remote; Full time

Job summary

LifeStance Health is seeking an Outreach Coordinator to assist patients in establishing care with providers. This remote position requires strong communication skills and the ability to manage patient referrals. Ideal candidates will have a background in healthcare and be adept at using technology. The role involves scheduling, documentation, and collaboration with internal teams to ensure a smooth patient experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Qualifications

• Proven experience in a similar role, preferably in a healthcare setting.
• Clear understanding of insurance-related terminology and processes.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Act as the initial point of contact for patient inquiries.
• Gather relevant information to assess patient needs.
• Collaborate with internal departments to relay patient information.

Skills

Communication

Organizational Skills

Problem-Solving

Adaptability

Interpersonal Skills

Education

High school diploma

Bachelor’s degree

Tools

Electronic Health Record (EHR)

Electronic Medical Record (EMR)

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self.

Empathy: We seek out diverse perspectives and listen to learn without judgment.

Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:

The Outreach Coordinator is responsible for assisting patients in establishing care with a LifeStance provider across a region. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of patient referrals from multiple sources (internal/external) and reviewing clinical history to properly match a patient to the most appropriate provider, management of external referrals from various sources and additional administrative tasks, as needed.

Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Candidates should be able to work independently, be critical thinkers, adaptable, and team players. Outreach Intake Coordinators will be required to learn the processes of multiple states to support volume across the region. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems.

Location: Remote Call Center;Candidate must reside in the PST or MST Time Zone
Schedule: Monday-Friday 8:00am-5:00pm
Compensation: $20-22/hour

Current Intake Coordinator candidates eligible for $0.25 increase to hourly rate

Responsibilities:

Act as the initial point of contact for patient/customer, addressing inquiries and guiding them through the initial appointment scheduling process.

Gather relevant information from patients to assess their needs and determine eligibility for services.

Documentation and Data Entry:

Create and maintain accurate and up-to-date client records through meticulous data entry.

Ensure that all required documentation is collected and stored appropriately.

Coordination with Internal Teams:

Collaborate with internal departments to relay patient information and facilitate a smooth transition from intake (scheduling) to service delivery.

Communicate effectively with colleagues to ensure a comprehensive understanding of patient requirements.

Process Improvement:

Identify opportunities for process improvement within the intake workflow and contribute to the development of streamlined procedures.

Compliance:

Adhere to all relevant policies, regulations, and compliance standards throughout the intake process.

High school diploma or equivalent; bachelor’s degree preferred.

Proven experience in a similar role, preferably in a healthcare or social services setting.

Clear understanding of insurance-related terminology and processes

Strong communication and interpersonal skills.

Excellent organizational abilities and attention to detail.

Proficient in utilizing Electronic Medical Record (EMR) systems and strong IT skills for efficient workflow.

Ability to handle sensitive information with confidentiality.

Familiarity with relevant compliance standards.

Empathetic and patient demeanor.

Ability to work collaboratively, in a fast-paced team environment.

Strong problem-solving skills.

Adaptability to evolving processes and procedures.

Supply a quiet, distraction free, dedicated HIPAA compliant workplace in your remote office.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.