Outreach Case Manager - Pantry Services

Catholic-Charities-of-Broome-Count; City of Binghamton (NY); On-site; USD 27,000 - 31,000; Full time

Job summary

Catholic Charities of Broome County is seeking an Outreach Case Manager for Pantry Services to provide outreach, assist clients in obtaining entitlements, and link them with community resources across Broome County.

The role requires strong communication, leadership, and knowledge of local resources, with travel across urban and rural areas within the county.

Qualifications

• Good oral and written communication skills.
• Demonstrated leadership ability and ability to work independently.
• Excellent knowledge of community resources for all populations.
• Demonstrated ability to establish rapport and relationships with clients and area agencies.
• Good interpersonal skills.
• Computer skills adequate to job duties; familiarity with electronic records and data collection.
• Knowledge of Broome County area.
• Valid NYS or PA driver’s license and ability to drive agency vehicle
• Must be able to lift over 40 lbs.

Responsibilities

• Participate in staff meetings and agency trainings as required.
• Participate in monthly supervision with program supervisor.
• Responsible for case record documentation and daily and monthly record keeping.
• Represent the Agency and Program in a positive manner.
• Provide outreach services to individuals in the community in need of assistance obtaining entitlements to reduce food insecurity.
• Complete applications for assistance through public service programs/DSS with clients.
• Link clients to necessary services and act as an advocate.
• Complete individual needs assessments.
• Develop a person-centered plan with the client to obtain entitlements.
• Provide education and information to clients in need of nutritional supplement services.
• Work closely with local government offices to ensure that client applications are processed correctly.
• Provide clients with referrals to other nutrition assistance programs and community resources.
• Coordinate with other service providers and attend meetings as necessary.
• Attend community events to promote the program and represent the agency.
• Coordinate with supervisor and team members outreach activities on a weekly basis.
• Travel throughout Broome County to provide services in urban and rural communities.

Skills

Oral & written communication

Leadership

Community resources

Rapport with clients

Interpersonal skills

Computer skills

Broome County familiarity

Driver's license

Lifting ability

Education

Bachelor’s degree in Human Services

Associates degree in Human Services

High School Diploma/GED

Equivalent combination of education & experience

Job description

CATHOLIC CHARITIES OF BROOME COUNTY

Youth, Family & Community Services

Outreach Case Manager - Pantry Services

Grade 8 Salary $19.95-$22.45 per hr. FLSA Non-Exempt

Qualifications

• Bachelor’s degree in Human Services with 1 year of experience working with nutrition assistance programs and individuals facing food insecurity.
• Associates degree in Human Services with 3 years of experience working with nutrition assistance programs and individuals facing food insecurity.
• High School Diploma/GED with 5 years of experience working with nutrition assistance programs and individuals facing food insecurity.
• Equivalent combination of education and experience.

Requirements

• Good oral and written communication skills.
• Demonstrated leadership ability and ability to work independently.
• Excellent knowledge of community resources for all populations.
• Demonstrated ability to establish rapport and relationships with clients and area agencies.
• Good interpersonal skills.
• Computer skills adequate to job duties; familiarity with electronic records and data collection.
• Knowledge of Broome County area.
• Valid NYS or PA driver’s license and ability to drive agency vehicle
• Must be able to lift over 40 lbs.

RESPONSIBLE TO: Pantry Supervisor

Major Functions

• Administrative:
  • Participate in staff meetings and agency trainings as required.
  • Participate in monthly supervision with program supervisor.
  • Responsible for case record documentation and daily and monthly record keeping.
  • Represent the Agency and Program in a positive manner.
• Client/Case Management Functions:
  • Provide outreach services to individuals in the community in need of assistance obtaining entitlements to reduce food insecurity.
  • Complete applications for assistance through public service programs/DSS with clients.
  • Link clients to necessary services and act as an advocate.
  • Complete individual needs assessments.
  • Develop a person-centered plan with the client to obtain entitlements.
  • Provide education and information to clients in need of nutritional supplement services.
  • Work closely with local government offices to ensure that client applications are processed correctly.
  • Provide clients with referrals to other nutrition assistance programs and community resources.
  • Coordinate with other service providers and attend meetings as necessary.
  • Attend community events to promote the program and represent the agency.
  • Coordinate with supervisor and team members outreach activities on a weekly basis.
  • Travel throughout Broome County to provide services in urban and rural communities.

In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above.

Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.