Outreach and Engagement Manager

City of New York; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

The Mayor’s Office of Mass Engagement (OME) in New York City is seeking an Outreach and Engagement Manager to organize stakeholder relationships, coordinate cross‑team outreach, and support policy delivery through events and communications.

You will build alliances with advocates and community organizations, track engagement activities, and help define the scope of marquee announcements, while collaborating with front office, intergovernmental affairs, and the communications team.

Qualifications

• Bachelor’s degree or higher required with relevant government/community organizing experience.
• Experience coordinating multiple teams and stakeholders for events or policy delivery.
• Strong communication, collaboration, and logistics planning skills.

Responsibilities

• Organize the administration’s relationship management for key policy delivery and events; develop and implement outreach systems across teams.
• Facilitate collaboration across teams to engage advocates and member-based organizations and keep stakeholders informed of Administration updates.
• Build and maintain relationships with advocates, member-based organizations, and key stakeholders across policy areas.
• Define purpose, size, and type of engagement for marquee announcements and public events through collaboration and clear communication.
• Collaborate with Front Office, Deputy Mayors’ teams, Intergovernmental Affairs, Communications Team, Advance Team, and other agencies to coordinate outreach efforts and logs.
• Track and manage engagement activities and maintain an organized record of stakeholder touchpoints.
• Anticipate stakeholder concerns and share insights with relevant teams.

Skills

Relationship management

Coalition building

Event coordination

Excel

AirTable

Education

Bachelor's degree

Associate degree + 2 years experience

High school diploma + 4 years experience

Tools

AirTable

Excel

Job description

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With

The Mayor’s Office of Mass Engagement (OME) is responsible for strategizing, coordinating, and executing on engagement that reaches the masses of everyday New Yorkers. We engage New Yorkers in shaping policy outcomes, demystifying government, and ensuring that the government remains accountable to serving the people of this great City. Our work is designed as a long term project – we are building the power of everyday New Yorkers and we are building a City that works for all of us.

The Problems You’ll Solve

The Outreach and Engagement Manager will:

• Organize the administration’s relationship management for key policy delivery and events, including the development and implementation of systems for outreach and coordination across teams with elements such as asking teams to contribute to building stakeholder outreach lists, delegating outreach, and managing follow-through.
• Facilitate collaboration across multiple teams to engage advocates and member-based organizations, and keep stakeholders and constituencies informed of important Administration updates through invitations to events, briefings, and public-facing activities.
• Build, maintain, and share strong relationships with advocates, member-based organizations, and key stakeholders across priority policy areas with other governmental offices.
• Help to define purpose, size, scale, and type of engagement for marquee announcements and public events through collaboration and precise communication across teams.
• Collaborate with the Front Office, Deputy Mayors’ teams, Intergovernmental Affairs, Communications Team, Advance Team, and other relevant agencies and offices to ensure outreach efforts are well-coordinated and strategically aligned, and all relevant logistical details are assigned.
• Track and manage engagement activities, maintaining an organized record of stakeholder and constituency relationships and outreach touchpoints.
• Anticipate stakeholder concerns and proactively share insights and updates with relevant teams and agencies.

About You

Additional duties as required.

• You are a strategic thinker and a proactive problem-solver.
• You have relationship management and coalition building.
• You have clear, precise, and effective communication across diverse audiences.
• You have a highly detail-oriented approach with a passion for logistics.
• You are a motivated self-starter who can manage complicated projects with minimal guidance.
• You have experience with spreadsheets through Excel or databases using AirTable.
• You are an enthusiastic collaborator.

Minimum Required Qualifications

A baccalaureate degree from an accredited college and 3 years of experience in government and/or community organizing centered activities in an area related to the duties described above; or

High school graduation or equivalent and 4 years of experience in government and/or organizing centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Experience in government and/or community organizing.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

Additional Information

Minimum Qualifications

• Do you have a baccalaureate degree from an accredited college or university?
• Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
• Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
• Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Preferred Skills

You are excellent at collaboration and building and maintaining a wide array of working relationships. You have familiarity with event production and invite tools like Luma. You can stay calm under pressure, including at public events or during emergencies.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $100,000.00 – $110,000.00