Outreach and Engagement Assistant

The-Salvation-Arm; Hillsboro (OR); On-site; USD 36,000 - 39,000; Full time

Job summary

The Salvation Army in Hillsboro, Oregon, seeks an Outreach and Engagement Assistant to provide mobile outreach and intensive case management to homeless individuals in Washington County. The role supports housing attainment through community referrals and services while maintaining detailed records in HMIS and coordinating with partners.

You will assess client needs, develop housing readiness plans, and facilitate linkages to healthcare, food, and employment resources, with travel across rural

Qualifications

• High school diploma or GED is required; an associate degree is strongly preferred.
• 2+ years of relevant nonprofit experience is preferred, especially in social services.
• Bilingual Spanish is preferred; strong English communication is essential.
• Must have a valid Oregon driver’s license and be willing to travel; background check is required.

Responsibilities

• Follow a prescribed schedule to reach homeless individuals in Washington County.
• Maintain a master list of partners and coordinate with other Outreach teams.
• Conduct initial assessments and develop rapport with clients.
• Maintain weekly contact and assist with housing readiness plans.
• Provide comprehensive case management and link to housing and support services.
• Travel throughout rural WA County using organizational vehicle and comply with safety standards.

Skills

Trauma-informed care

Community building

Motivational interviewing

Spanish bilingual

Data management

MS Office

Time management

Conflict resolution

Communication skills

Education

High School diploma or GED

Associates degree preferred

Tools

WellSky HMIS

MS Office Suite

Job description

Washington County Hope Ce
Hillsboro, OR 97123, USA

• Travel Required : Yes

Description

Recruiting Opportunity Closes: 10.21.2026

Salary Wage: $26.00 - $28.00 DOE

Status: Full Time Non-Exempt

Number of Positions: 1

Department: Social Services

Position Title: Outreach and Engagement Assistant

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Scope of Position: The Outreach Worker for the Mobile Engagement team provides intensive case management to homeless or those at‑risk of homelessness through mobile community outreach work. The program is a rural outreach to the homeless and those vulnerable to homelessness in areas outside the Metro boundaries for the County. The Program Model includes Mobile Outreach, Relational Case Management and Community Networking. The primary objective of this position is to provide aid to individuals in housing attainment, utilizing the minimum assistance needed to address each household’s immediate housing crisis. The Outreach Worker will regularly visit and work with individual clients to identify and overcome barriers to housing and healthcare and refer these households to other resources in the community (mainstream services, benefit services, health care, food assistance programs, childcare resources, etc.).

The Outreach Worker for The Salvation Army is a position of trust –representing, nurturing, protecting and advancing the mission and purpose of The Salvation Army; and serving the needs of people with dignity and respect. Conduct on and off the job must sustain a positive impact on The Salvation Army’s mission, goals, programs, and public image.

Education and Work Experience:

Minimum High School Diploma or GED; Associates degree strongly preferred. In lieu of degree, 2+ years of relevant experience with 2 years specific to work in the nonprofit realm. 2+ years demonstrated experience in related social services is preferred.

License and Certifications:

Knowledge, Skills and Abilities Required:

• Strong Human relations skills; trauma-informed care; community building, and motivational interviewing skills are preferred, (but will train the right person).
• Ability to build and maintain effective and professional working relationships with leadership, coworkers, clients and community.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution being able to engage and diffuse crisis situations.
• Team player with good interpersonal and time management skills.
• Detail oriented, highly organized, ability to multitask.
• Strong use of the English language in verbal and written communication. Bi-lingual in Spanish preferred.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client centered mindset.
• Data management and reporting skills required and user level in web resources and navigation.
• Willingness to gain general knowledge of business protocols and case management work.
• Strong commitment to keeping client information confidential.
• Quickly gain knowledge of community-based resources (e.g. housing, available assistance funds, employment placement services, access to medical & dental services, etc.).
• Possesses a valid Oregon State Driver’s License and pass The Salvation Army driver requirements.
• Ability to operate standard office equipment with working knowledge of Microsoft Office.
• Must successfully pass the background/reference check process
• Understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

Essential Duties and Responsibilities

• Follow a prescribed schedule to reach the different pockets of homeless in Washington County with coordination of other agencies and the Metro County area.
• Support the maintenance of a Master service and referral information list of partners within Washington County and work with other Outreach teams in the area to update and maintain
• Conduct initial assessment to determine client’s specific needs. Meet with clients as defined, developing rapport.
• Maintain weekly contact with clients while they are working on their housing assessment and housing readiness plan. Include referral and linkages for employability, job readiness, and vocation education and training needs to help obtain client economic and social self-support.
• Provide intensive housing assistance including all or part of a comprehensive assessment, case management, service authorization, information and referral necessary for adults to develop and pursue an effective and mutually agreed upon housing plan.
• Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self -sufficiency.
• Post housing case management may include referrals and linkages that assess and determine employability, job readiness, and vocational education and training needs and client economic and social self-support.
• Provide reports on success of program.
• Become fully trained on the Community Connect Assessment and refer properly.
• Provide formal and informal referral service to community resources, case management services in a multidisciplinary approach to service delivery.
• Participate in appropriate committees and agency meetings in the absence of the Program Manager.
• Coordinates services with other agencies such as mental health, Employment Security, substance abuse programs, vocational rehabilitation, and developmental disabilities.
• Participate in unit staff meetings and in in applicable training as assigned.
• Maintains client case records, social services system (Wellsky), HMIS, and ensures required forms and reports are maintained in the prescribed format.
• Track, analyze, and input data relevant for county, donor, and internal stakeholders.
• Must be willing to travel/drive throughout rural WA County using organizational vehicle. Schedule to be developed in partnership with the O/E Program Manager.
• Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
• Performs other administrative and operational functions as requested.

Physical Requirements:

Reaching – extending hands and arms in any direction.

Fingering – picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Pulling – using upper extremities to exert force to draw, haul or tug objects.

Lifting – raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Pushing – using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Grasping – applying pressure to an object with the fingers and palm.

Talking – expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Hearing – perceiving the nature of sounds at normal speaking levels with or without correction. Repetitive motion – substantial movements (motions) of the wrists, hands, and/or fingers.

Driving or riding in a motor vehicle at night and in all types of weather conditions encountered in work locales.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Visual acuity to operate motor vehicles.

ENVIRONMENTAL CONDITIONS

Work outside in various weather conditions.

Interact with the individuals who may struggle with aggressive behaviors

MISCELLANEOUS:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Supervisor: Divisional Social Services Director

Travel Required

Yes . Travel, as needed, to fulfill essential job duties.

Qualifications

Education

Required

High School or Equivalent or better.

Preferred

Associates or better in Social Work or related field.

Experience

Preferred

2 years:

In lieu of degree, 2+ years of relevant experience with 2 years specific to work in the nonprofit realm. 2+ years demonstrated experience in related social services is preferred.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.