Outreach and Engagement Assistant

The Salvation Army Southern California; Hillsboro (OR); On-site; USD 36,000 - 39,000; Full time

Job summary

The Salvation Army Southern California is seeking an Outreach and Engagement Assistant to support mobile outreach and housing services across rural Washington County. You will perform intensive case management, coordinate referrals, and help clients navigate housing options and community resources.

Minimum education includes a high school diploma with preferred associates degree. Strong communication, bilingual abilities (Spanish preferred), and data reporting skills are required."

Qualifications

• Minimum High School Diploma or GED; Associates degree strongly preferred.
• 2+ years of relevant nonprofit social services experience preferred.
• Bilingual in Spanish preferred.
• Strong human relations skills; trauma-informed care; community building and motivational interviewing skills are preferred, (but training available).

Responsibilities

• Follow a prescribed schedule to reach the homeless population in Washington County with coordination of other agencies.
• Maintain and update Master service/referral information lists for partners in Washington County.
• Conduct initial assessments and develop rapport with clients.
• Provide intensive housing assistance including comprehensive assessments and case management to develop housing plans.
• Track, analyze and report data for county and donors; travel throughout rural WA County as needed.

Skills

Trauma-informed care

Community building

Motivational interviewing

Bilingual Spanish preferred

Data management

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

Job description

Recruiting Opportunity Closes: 10.21.2026

Salary Wage: $26.00 - $28.00 DOE

Hours Per Week: 40

Status: Full Time Non-Exempt

Number of Positions: 1

Department: Social Services

Position Title: Outreach and Engagement Assistant

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Scope of Position: The Outreach Worker for the Mobile Engagement team provides intensive case management to homeless or those at-risk of homelessness through mobile community outreach work. The program is a rural outreach to the homeless and those vulnerable to homelessness in areas outside the Metro boundaries for the County. The Program Model includes Mobile Outreach, Relational Case Management and Community Networking. The primary objective of this position is to provide aid to individuals in housing attainment, utilizing the minimum assistance needed to address each household’s immediate housing crisis. The Outreach Worker will regularly visit and work with individual clients to identify and overcome barriers to housing and healthcare and refer these households to other resources in the community (mainstream services, benefit services, health care, food assistance programs, childcare resources, etc.).

The Outreach Worker for The Salvation Army is a position of trust –representing, nurturing, protecting and advancing the mission and purpose of The Salvation Army; and serving the needs of people with dignity and respect. Conduct on and off the job must sustain a positive impact on The Salvation Army’s mission, goals, programs, and public image.

Education And Work Experience Minimum High School Diploma or GED; Associates degree strongly preferred. In lieu of degree, 2+ years of relevant experience with 2 years specific to work in the nonprofit realm. 2+ years demonstrated experience in related social services is preferred.

License And Certifications

• Strong Human relations skills; trauma-informed care; community building, and motivational interviewing skills are preferred, (but will train the right person).
• Ability to build and maintain effective and professional working relationships with leadership, coworkers, clients and community.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution being able to engage and diffuse crisis situations.
• Team player with good interpersonal and time management skills.
• Detail oriented, highly organized, ability to multitask.
• Strong use of the English language in verbal and written communication. Bi-lingual in Spanish preferred.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client centered mindset.
• Data management and reporting skills required and user level in web resources and navigation.
• Willingness to gain general knowledge of business protocols and case management work.
• Strong commitment to keeping client information confidential.
• Quickly gain knowledge of community-based resources (e.g. housing, available assistance funds, employment placement services, access to medical & dental services, etc.).
• Possesses a valid Oregon State Driver’s License and pass The Salvation Army driver requirements.
• Ability to operate standard office equipment with working knowledge of Microsoft Office.
• Must successfully pass the background/reference check process
• Understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

Essential Duties And Responsibilities

• Follow a prescribed schedule to reach the different pockets of homeless in Washington County with coordination of other agencies and the Metro County area.
• Support the maintenance of a Master service and referral information list of partners within Washington County and work with other Outreach teams in the area to update and maintain
• Conduct initial assessment to determine client’s specific needs. Meet with clients as defined, developing rapport.
• Maintain weekly contact with clients while they are working on their housing assessment and housing readiness plan. Include referral and linkages for employability, job readiness, and vocation education and training needs to help obtain client economic and social self-support.
• Provide intensive housing assistance including all or part of a comprehensive assessment, case management, service authorization, information and referral necessary for adults to develop and pursue an effective and mutually agreed upon housing plan.
• Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self -sufficiency.
• Post housing case management may include referrals and linkages that assess and determine employability, job readiness, and vocational education and training needs and client economic and social self-support.
• Provide reports on success of program.
• Become fully trained on the Community Connect Assessment and refer properly.
• Provide formal and informal referral service to community resources, case management services in a multidisciplinary approach to service delivery.
• Participate in appropriate committees and agency meetings in the absence of the Program Manager.
• Coordinates services with other agencies such as mental health, Employment Security, substance abuse programs, vocational rehabilitation, and developmental disabilities.
• Participate in unit staff meetings and in in applicable training as assigned.
• Maintains client case records, social services system (Wellsky), HMIS, and ensures required forms and reports are maintained in the prescribed format.
• Track, analyze, and input data relevant for county, donor, and internal stakeholders.
• Must be willing to travel/drive throughout rural WA County using organizational vehicle. Schedule to be developed in partnership with the O/E Program Manager.
• Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
• Performs other administrative and operational functions as requested.

Physical Requirements

Reaching – extending hands and arms in any direction.

Fingering – picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Pulling – using upper extremities to exert force to draw, haul or tug objects.

Lifting – raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Pushing – using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Grasping – applying pressure to an object with the fingers and palm.

Talking – expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Hearing – perceiving the nature of sounds at normal speaking levels with or without correction. Repetitive motion – substantial movements (motions) of the wrists, hands, and/or fingers.

Driving or riding in a motor vehicle at night and in all types of weather conditions encountered in work locales.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Visual acuity to operate motor vehicles.

ENVIRONMENTAL CONDITIONS

Work outside in various weather conditions.

Interact with the individuals who may struggle with aggressive behaviors

Miscellaneous

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Supervisor: Divisional Social Services Director